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Integrity, Business Bible

2013/11/12 23:00:00 18

enterprise without trust, enterprise managers scramble for power and profit, grassroots employees jealous of each other.

This will lead to the disintegration and disintegration of enterprises, and the foundation of enterprises will never thrive.

Enterprises have no confidence in the outside world, and the desire for mutual benefit and win-win cooperation can not be achieved if they cooperate against each other. Production of fake and shoddy products will have no trust for consumers, customers and potential customers will be fewer and fewer, and the market can not be expanded, and enterprises can not be long-term.

Therefore, < a href= "http://www.91se91.com/news/index_x.asp" > honesty > /a > is the business bible of business.

Kong Yan is a sales manager of a large shopping mall. During the eleven golden week, passenger traffic volume suddenly increased in the mall, and various promotions were launched inside the company.

Sun Yan was patient and patient in serving his customers.

a woman bought a lot of goods in the shopping mall, and constantly urged Sun Yan when she checked out, and then left after paying the bill in haste.

At this point, Kong Yan suddenly realized that he had made a mistake: the shirt bought by the lady had just carried out thirty percent off preferential projects this morning, and he made the settlement at the original price for negligence.

What can be done by "P"? Kong Yan realized that he was very entangled after his mistake. This is indeed a mistake that should not be committed. If he did not find it, he might really be able to go wrong, but he realized it later.

of course, because at that time, customers urged constantly, believing that < a href= "http://xm.sjfzxm.com/" > Customer < /a > I did not realize that Sun Yan did not settle accounts for her at a discount price, so she would leave in haste.

"P" is a full end of the matter, and Kong Yan's mind suddenly flashes an idea: since the customer is not aware of it, it can be concealed from it, and it has been able to escape the corporate leadership's punishment.

but Kong Yan immediately dispelled the idea: how could she have such fluke? If this time she conceal the mistake, did she have second, third and more times? So she decided to take the mistake down. Although she knew that she might have to accept the criticism or complaint from the customer after finding the lady, she might be severely criticized by the boss, but none of these could deny her honesty.

, so Sun Ping reported her mistake to the customer service department in time, and the contact way of the female customer was also quickly inquired out.

When Kong Yan settled the cost of the lady again, she was not criticized by the customers, but got the praise from the customers: "your company can cultivate such an honest and excellent employee, you can completely score the quality of your service."

The reputation and image of an enterprise is a huge intangible asset. It is also one of the most important projects for all enterprises to build and maintain, and these come from the integrity of P.

For fake or shoddy products, or any act of deceiving customers, it will not only bring any use to consumers, but also bring harm to consumers' personal property.

in the market competition is more and more intense, the commodity sells the production today, the commodity quality difference is not many, most customers buy is the high quality service and the reassurance safeguard, the enterprise integrity mechanism and the enterprise reputation have become one of the important factors which consumers consider when choosing the commodity.

Business frauds can get temporary profits, but the survival and development of enterprises will not last long.

Therefore, the enterprise must establish a perfect credit mechanism to maintain the image of the enterprise and establish a long-term trust relationship with consumers, and the efficiency of the enterprise will also continue to develop.

1. for internal "/strong" > /p >.

If enterprises can not trust each other, they will inevitably lead to internal struggle, so that enterprises will not be able to become a large number of enterprises.

Supervision is more important than trust. Not only managers will be tired but also employees will not be respected.

Corporate environment is too depressing, which is not conducive to employees' active work.

Only when the internal trust mechanism is established, can employees work freely and autonomously so as to improve their initiative and efficiency.

2., keeping the letter "/strong" > /p >.

In the fierce competition environment, many enterprises have realized that it is necessary to provide high-quality products to survive, but soon entered a very serious era of homogenization.

Therefore, today's enterprises want to win the trust of customers, only fight the "service war".

however, many a href= "http://pop.sjfzxm.com/popimg/xm/index.aspx" > Enterprise < /a > do not realize the importance of service. Even if making a service promise, it is often flashy and a lot of false advertisements. All these prove that many enterprises lack the correct understanding of service integrity, and just regard service as a cover for customers.

for today's enterprises, external trustworthiness is to be honest and trustworthy, not only to strictly abide by the commitments made to the customers, but also to strictly carry out the service content described to the customers, even to fulfill the implied and symbolic service promise in the process of products and services.

"P > Shang Yang's reform of the wooden letter is the first step and a fundamental step for the Qin state.

If an enterprise can have such a reputation for internal and external businesses, then enterprises will be like Qin, and even if they are weak for a while, they will have the lead.