Consumers Have The Right To Refuse The Compulsory Trading Behavior Of The Operator.

Replacement of commodities, "less, more, no more."

Recently, the overlord clause formulated by many merchants has caused many consumers' dissatisfaction.

In desperation, some consumers either admit to their losses or add money to buy other products.

Regarding this, Xiangcheng District Bureau of Commerce and industry 12315 service desk personnel said that since the merchants agreed to replace the goods, they should let.

The right to fair trade must be refunded when the difference is higher than the price of the new commodity.

Consumers: frequent price difference will only be made up.

In the course of shopping, many consumers have encountered the situation that the price difference of commodity swap is "only to make up".

Recently, Miss Zhuang was in a brand.

The store bought a pair of high-heeled shoes.

Less than a week later, there was a crack in the heel of the shoe, so miss Chuang came to the store with her shoes and asked for a replacement.

The merchants agreed to replace Miss Zhuang with any commodity of the same price, but if the price of the newly selected commodity is lower than that of the original commodity, the difference will not be refunded.

Finally, Miss Zhuang found that there was no shoes in the store, so she had to choose a shoe which was 50 yuan lower than the original price.

Coincidentally, Mr. Yang, who lives in Xiangcheng District, also met with the king's terms "only to make up".

In October 27th, Mr. Yang bought a baby carriage at a children's car shop in the commercial city. After returning, he found that the baby carriage was too large and inconvenient to use because of the baby's size.

Finally, Mr. Yang picked up a baby carriage which was 10 yuan cheaper than the original stroller.

At this time, merchants said that the difference between the 10 yuan could not be refunded.

12315: agree that the difference should be returned.

In fact, there are a lot of consumers who have suffered from the difference, but some of them will be like Miss Zhuang.

However, some people do not agree with Ms. Zhuang's practice. "We can't afford to lose money. It's just a clause of the overlord." this is a price difference, forcing consumers to spend two times.

Mr. Yang insisted on maintaining his legitimate rights and interests when he refused to make up the difference. He called 12315 complaints from Xiangcheng District.

After the on-site understanding of the 12315 service desk staff of Xiangcheng District Bureau of industry and commerce, it was decided that the operator should agree to replace the commodity even if the customer had agreed to replace it.

After on-site mediation, Mr. Yang replaced a smaller baby carriage and got a difference of 10 yuan.

For businesses such as merchants, "the price difference is only to be returned," overlord rule, Xiangcheng District

12315 the service desk staff reminded consumers that according to the "People's Republic of China Consumer Rights Protection Act" of Fujian Province, consumers can determine paction prices and other trading conditions through equal consultation, and have the right to refuse operator's compulsory paction when purchasing goods or receiving services.