Don't Think It's Easy To Make A Phone Call.

With the development of science and technology and the improvement of people's living standard, the popularity of telephone is getting higher and higher. It seems that it is very easy to talk on the phone, talk with the other side of the microphone, and feel that it is as simple as talking to the face-to-face. Otherwise, calling is very particular. It can be said to be a knowledge and an art.

When we Phone If a unit is connected, it will be able to hear the friendly and graceful greeting of the other party. It will be very pleasant in the heart, so that the dialogue between the two sides can be carried out smoothly and have a better impression of the unit. If you pay attention to your behavior on the phone, you will leave a different impression on the other person. Similarly, "Hello, this is XX company", but the voice is clear, melodious, the articulation is crisp or not, the impression which left to the opposite party is completely different. So remember that when you answer the phone, you should have a sense of "I represent the corporate image".

You must not smoke, drink tea or eat snacks during the phone call. Even if you are lazy, the other person can "listen". If you are bent on your chair when you call, your voice will be lazy and listless. If you sit upright, your voice will be pleasant and vibrant. So when you call, even if you can't see each other, you should act as if the other person is in front of you, and pay attention to yourself as much as possible. posture 。

With the busy business of modern staff, there are always two or three phone calls on the table. When you hear the phone ringing, you should pick up the receiver accurately and quickly, preferably within three tones. The phone rings for about 3 seconds. It's impolite to wait for a long time without a phone call or to keep the person waiting. The other person will be very impatient when waiting, leaving a bad impression on your unit. Even if the telephone is far away from us and there are no other people nearby, when we hear the phone ringing, we should pick up the receiver with the fastest speed. This attitude should be owned by everyone. This habit should be cultivated by every office worker. If the phone rings five times to pick up the microphone, you should apologize to the other person first. If the phone rings for a long time, pick up the phone just "hello", the other party will be very dissatisfied, it will leave a bad impression on the other side.

Keep in mind 5W1H Skill 。 The so-called 5W1H refers to: When (when), Who (He Ren), Where (where), What (why), Why (why) and HOW (how to do). These data are very important in the work. Calling and answering the phone are of equal importance. Telephone records should be concise and complete, depending on 5W1H skills.

Phone calls during work hours are almost all related to work. Every phone call is very important and can not be perfunctory. Even if the person who is looking for it is not there, it is forbidden to say "no" and hang up the phone. When you answer the phone, you should try to ask the reason as far as possible and avoid any mistake. We should first understand the purpose of each other's calls. Even if we can't handle them, we should record them carefully and explore the purpose of each other's euphemism.