Telephone Etiquette That Real Estate Agents Need To Pay Attention To

1, the ringing of the phone rings within three tones, then pick up the phone and say, "Hello, real estate!", the voice is clear, kindly, and energetic. Note that the microphone is really on the tip of the tongue, and then begin to speak.

2, if the noise is around, be quiet and answer the phone.

When you are in a proper distance from the microphone, speak in a moderate voice and do not contain anything in your mouth. If you are in urgent need or delay in receiving another call, you should apologize.

3, the person who goes to electricity should first report his name and ask for the title of the other party.

4, the receiver should hold the microphone on the left hand, write the pen on the right hand, and keep the record ready at any time.

5, call the use of civilized language, "you", "please", "thank you", "sorry" and so on; pay attention to control tone, intonation, to be cordial, concise, clear, when the phone is not clear, it is necessary to promptly declare to the other side, to ensure the quality of the call.

6, answer incoming calls, including telephone calls, understand the identity, purpose and requirements of the caller, and pmit the information to the appropriate person at the first time. If the parties are out or leaving, they should be recorded in the message book, and will be pferred to the first time after their colleagues return and confirm the reply.

7, when you need to wait, you should euphemistically explain why, for example, "* * is answering the phone, please wait a moment".

8, if the receiver is still unable to answer, wait for 10 seconds, tell the other person and ask if you still have to wait.

9, if

You should try to leave your information. If your wife calls, ask your name to call "Miss" first unless you are old enough to call it a lady.

10, listen carefully and patiently to each other's speeches without interrupting each other.

11, if the other party dialed the wrong number, it should.

Tell the other person, "I'm sorry, you dialed the wrong number."

12, the end of the talks, from a high position, such as a superior leader, customers hang up first, the equal status of both sides should be called by the first hang up.

The caller hung up the phone when he heard the click.

13, receiving the call from colleagues, it should be said, "* * (your name) is pleased to serve you" instead of "hello" or "hello".

14, when we are busy, we must say, "Mr. / miss, I have enjoyed talking with you very much, but now there is a police officer coming in to see me. I am sorry to see you again when I have time."

15. Working hours do not answer telephone calls which are not related to work.

16, when answering a cell phone, no matter what the other person's identity is, you should say "Hello!".

The store manager and secretary should take the lead in demonstration work, and play the role of supervising and reminding subordinates to standardize the reception.