How Do Different Identities Receive Visitors?

Companies often come to some guests. As a member of the company, you naturally have the obligation to carry out.

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How can we receive visitors courteously and thoughtfully, and it will not affect the work? This needs to be differentiated according to the identity of visitors.

A leader, client, or relative or friend.

You should be invited to the reception room and join in the tea. You can say, "wait a minute, I'll see if I am in or not," and ask for leadership immediately.

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We may encounter most of this kind of personnel.

At this point, you'd better call the relevant departments first. If the relevant departments are interested or have a prior engagement, you can direct them to the past.

If you do not have an appointment, and the salesperson insists on seeing the relevant leaders, you do not have to turn your back on it. You can gently leave them with the material and head back to see the leader.

If leaders are interested, you can contact them in a timely and active manner.

Unexpected guest.

In such a situation, you should kindly ask the other party to give you the basic information such as name, unit, purpose of visit, and then ask the leader to decide whether to meet.

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Some customers visit the problem is very simple, do not need the leadership to come forward and solve it, at this time, you will show the "sharing leadership" skills.

You can introduce them to the supervisor or personnel in the relevant departments.

But in advance, he should take the initiative to contact him, and then specify the name and location of the Department.

It can be seen that doing reception work should learn to assess the situation and deal with the specific situations, so that we can be courteous and organized, coordinate the relationship between units and visitors, and show good professional quality.