How To Deal With The Customer Return Guide?

If there is a purchase, there will be a retreat. This is the inevitable problem for shopping guide.

The shopping guide is trying hard to sell the product and face the customer's return. Of course, there will be great pressure.

If you really accept the customer's return, shopping guide is not only damaged in performance, but also strong in frustration.

Therefore, in the face of customer's return requirements,

Not only do we have to pass the custom of customers, but also have to live with our own mindset.

Shopping guides explain too many rules to customers, but they will give customers the chance to "go mad".

Shopping guide should give full play to the spirit of "cotton candy". The so-called "smiling face" is the priority factor for dealing with the quality of the store, even if the responsibility is to return the goods to the store.

Using the waiting time, the shopping guide must first offer a compromise plan. After the mood is relieved, the communication between the customers will be much easier and the customer's requirements will also be reduced.

For example, when a customer returns a product, the clerk may wish to give an answer.

"Well, I'll change it for you. Which one do you want to change?"

"It doesn't matter. I'll change it for you."

"Excuse me, according to the regulations, this is not exchangeable."

"Sorry, this is the quality of the goods, we can be responsible for the replacement."

"Sorry, you have used this kind of commodity, it's not a quality problem, it's not good enough to sell it to other customers. It's really not easy to replace it for you."

I am sorry, but our negligence has caused you trouble.

"Your product has been sold for a long time, and it is out of stock now. We need to go to the relevant department to identify it. If it is a quality problem,

"

"This pair of shoes has exceeded the warranty renewal period. According to the regulations, we can only repair it for you, please forgive me."

"Sir, the question you asked is very special. Shall we discuss it?"

The above list is just some language use methods in after-sale service, but in actual work, the shop assistants should also use these languages according to the actual situation.

In order to avoid hurting customers, shop assistants should not use such language when they want to change their products.

"What did I do when I bought it? I picked it up for a long time and came back."

"How did you change it when you just bought it?"

"Why don't you want to know when you buy it?"

"It's not what I sell, but who sells it."

"I can't solve it. I'm willing to find anyone."

"No change, it's a rule."

"No refund."

"Only change, not retreat."

"Why do you have no idea, not a child."

Although clothing stores are allowed to return goods, in order to protect their own rights and interests of clothing stores, it is necessary to stipulate that there are reasonable reasons for customers to return the goods, and the period of validity should be stipulated for customers' return. The period of validity is usually between one week and two weeks.

The reasons for allowing customers to return goods are: quality problems, repeated purchases, unfit sizes and unreasonable prices.

For customers who want to return, they should try to persuade them to replace the same or equivalent goods, and avoid the return and refund as far as possible.

If customers insist on returning money, they must meet the following requirements: they need to have original shopping vouchers (invoices).