How Can A Shopping Guide Sign A Customer'S Comfort?

In the daily work process, shop guide people must master the art of speaking, that is to say different things when facing different situations.

First, empathy.

1, I can understand;

2, I understand your feelings very well.

3, I understand how you get angry. If it's me, I will feel just like you.

4, please don't worry. I understand your mood very well. We will do our best to solve it for you.

5, such a thing, inconvenience to you, but we should actively face it, right, I understand your feelings very much, please rest assured, we will detect clearly, give you a satisfactory answer;

6, "if I were, I would be very anxious."

"I feel the same way with you..."

"It's very annoying..."

;

7, Hello, I am really sorry to have caused you so much trouble. If I were you, I would be very angry. Would you please cancel your breath first and give me a few minutes to tell you the reason?

1, sir, you are our customers for many years.

2, you are long-term support for our old customers.

3, you are so familiar with our business, must be our old customers, sorry, we have such a mistake, I am so sorry.

4, sir / madam, I am sorry that the previous service has made you feel bad. Our store has attached great importance to the opinions of our customers. We will reflect the situation you mentioned as soon as possible to the relevant departments for improvement.

Three, use "me" instead of "you"

1, you confused me. (replaced) I don't quite understand if I can repeat your question again.

2, you made a mistake - (replaced) I think there may be misunderstanding in our communication.

3, I have made it clear that (I plated) it may be that I did not explain clearly and misunderstood you.

4, do you understand? - (replaced) do you understand my explanation?

5, ah, what did you say? - (excuse me), I didn't catch it. Could you repeat it, please?

6, you need - (replace) I suggest...

Do you think so?

Four, such a mouth is the sweetest.

1, thank you very much for such a good suggestion, we will reflect it, because with your advice, we will continue to progress.

2, thank you for your understanding and support. We will continuously improve our service to satisfy you.

3, sir, you are our regular customers. Of course, we can't live up to your trust.

4, after you solve this problem, although you can use it with ease, thank you for supervising our service. This will enable us to do better.

5. Thank you for your support for my shop. Your feedback will become an important reference for our shop in the future.

6, in response to what you have just reflected, our shop will also constantly improve, hoping that better service will be brought to you after improvement.

7, let you have such doubts, but also make you angry, I am very sorry, thank you very much for your valuable advice, such a customer is our store's honor.

1, miss, I can understand your idea very much, but I am very sorry, your specific request is temporarily unable to satisfy. I will first feedback the situation you encountered to the relevant departments, the Department replied to contact you again.

2, what you have said is true. If we can help you, we will try our best to help you.

3, sir, you are our customer and try to satisfy you. This is our job requirement. Sorry, what you said is true. If we can help you, we will try our best to help you.

The above aspects are summarized on the basis of the empathy of human beings, and often the customers need the empathy when they encounter the after sale problems or objections. Therefore, when the after-sale personnel of the store handle them calmly, as long as they can skillfully use these words, they can properly handle the after-sale problems.