Shop Assistant: You Should Teach Employees Like This.

Step 1: explain the meaning

Here, "

"Refers not to explain the meaning of what is going on to the other side, but to explain the meaning for oneself, not how many problems can be solved for the other party, but how many problems can be solved for oneself, from the perspective of oneself.

For example, when I am in class, I will not tell the listeners what you have done wrong, but tell the audience what I have done in the past, not tell the audience what benefits you will get, and tell the audience what benefits I have gained because of some change.

Try to use other people's positive materials as well as their own mistakes as a negative teaching material, pass on the events that happened in the past to the other side, and inspire the other person to feel empathy.

This meaning and advantage must be said. It is just to see what angle and method we use to say the same content and interpret it in a different position. The acceptability of the other party may be very different, and the quality of absorption will be different.

The purpose of "you do what I see" is to pre pave the way to break away from the "self understanding" of "I know", "I know".

Instead of telling the other person how to do it at the very beginning, the imparting person first let the other party fully display their abilities and advantages and disadvantages in the most real state, so that the instructor can first collect the relevant information of the current ability level and past experience of the other party.

For example, when we fill in the form of educational staff, we can ask the person first: "how do you fill out this form? Let's fill it out first." do not let the other person just use his mouth to make a statement. He can take more time to write it out carefully, and the level of a person can be read in black and white.

"I do what you see" is to let the other party know the difference between them and get the consolidation position from which we will educate each other.

When the student site has completed the form, as a teaching instructor, the same form and task should be done before the aspect, and the final result will be presented to the other party.

However, it is worth noticing that if the teacher wants to present the best result, it is necessary to prepare the shop in advance. It is necessary to make the same form in advance according to the current goods, personnel, display, performance status, etc., and let the employees know that we are familiar with the actual situation of his shop, even more clearly than him, having data, analysis, summary, solution and plan arrangement, so that he can fully display his good communication skills and practical operation ability in front of the staff, so that he can be convinced.

Because the things we teach in the market are all reasonable, but whether the other side is willing to listen or not can directly affect the effect after the end of teaching.

Step four: find the gap.

Putting the forms completed by the employees together with the forms completed by the instructors, we begin to look for gaps. It is best for the instructor to stand on the role of the inspirer rather than the educator's role.

Because the gap is affirmative and should be. If the gap between the contents of the staff and us is greater, it means that the less we teach in the past, the more we should make a deep review.

It should be noted, however, that the purpose of finding the gap is to let the other know what to do next, rather than to build a good halo on the imparer through the comparison of the gap.

In this link, it is very taboo. Imparting the two results, the imparting class began to take lessons. Compared with the difference of each point, the analysis of the gap between the two sides is very clear. By comparison, we will find that the more the professors say, the more red they are, but the faces of the employees are embarrassed.

Step five: Interpretation of content

The interpretation of content means how to form the gap, how to narrow down next, what things to do and how close the action can be, and so on. This link is taught by the instructor, conveying thoughts, knowledge and technology, giving instruction to the interpreters, and listening and questioning.

Therefore, it specially tests the foundation of the teacher's "saying". We should remember that we should do this at the same time.

Second, there is praise and demotion.

3. Don't talk about personality.

4.

Fifth, strengthen the advantages.

Therefore, in order to achieve good communication results, managers should think and summarize the benefits and benefits of the content they want to convey before communicating, so that their communication content can be more convincing. Besides being able to express clearly how to do it, it is more important to let the other party know why to do it for themselves.

Step six: practice drill.

To say one thousand times is not as good as actually doing it. After all the theories and contents are explained, the rest is to do practical exercises.

So when managers are at the end of their teaching, they must stick to their patience and strike while the iron is hot, so that they can finish the final drill.

Many managers will give guidance to the employees in the follow-up follow-up field guidance, but after giving guidance, they will often lose a more efficient link, that is, let him do it again according to the latest standards in front of you.

Not to mention whether they will change after that. Maybe when they turn around to receive the next customer, everything I have just guided him has forgotten.

In fact, staff teaching is a delicate work, which requires patience and can not be saved, because the consequences of saving things may be that you have to find time to erase all the things you have taught before and teach them again, which will be a waste of time and energy.