3000 Yuan To Buy Back Sneakers Are Inferior Products.

< p > > a href= "http://sjfzxm.com/news/index_p.asp" > Harbin Industrial and commercial bureau < /a >, Harbin Consumer Association announced to the society the hot issue of consumer complaints in the first quarter of 2014, involving 9 categories of goods and services such as communication products, clothing shoes and hats, household goods, household appliances, pportation, catering accommodation, telecommunications services, and so on.

It is reported that Harbin Industrial and commercial bureau, Harbin Consumers Association received a total of 18575 complaints, complaints and reports in the first quarter, an increase of 33% compared with the previous quarter, saving consumers 676 thousand and 930 yuan in economic losses.

Among them, the communications products category ranked first in 1313, accounting for 7.07% of the total.

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< p > < strong > communication products category < /strong > /p >

< p > < strong > new mobile phone frequently black screen < /strong > /p >

< p > < strong > merchants refuse to change to a href= "http://sjfzxm.com/news/index_z.asp" > new machine < /a > /strong > /p >

< p > consumers Miss Zhang bought a mobile phone at a mobile phone store in Harbin city. There was a black screen problem in one month. After two repairs, black screen appeared again.

Through mediation, the operator agreed to change the new mobile phone for Ms. Zhang according to the "three package" rule.

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< p > complaint hotspots in this category: first, businesses do not fulfill the three package obligations, and the repairmen do not provide repair records; two, the mobile phone function is false propaganda and misleading consumers; three, fake points change mobile activities to deceive consumers, the mobile phones do not accord with the propaganda; four, the second-hand mobile phones are sold to consumers as new phones.

Five, push the quality issue to consumers and avoid the "Three Guarantees" obligation.

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< p > < strong > consumption < /strong > /p >

< p > < strong > hint < /strong > < /p >.

< p > < strong > when purchasing mobile phones or repairing mobile phones, keep purchase vouchers and maintenance records, so as to facilitate the replacement or return of goods in the future.

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< p > < strong > clothing shoes and hats category < /strong > /p >

< p > 3000 yuan sports shoes heel height difference < /p >.

< p > consumers Mr. Chen spent 2968 yuan on a pair of outdoor sports shoes in a shopping mall in Nangang district. After wearing it, they found that the shoes were highly different, affecting normal wear, but the shopkeeper said the shoes had no quality problems and they did not change.

After mediation, the two sides reconciled, and the mall returned the shoes to the factory for repair.

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< p > complaint hotspots in this category: first, fake and inferior clothing is sold to consumers by counterfeit famous brand clothing; two, there are quality problems in goods, businesses do not maintain them; three, consumers have no reason to delay the reasonable "three package" requirements; four, the operators refuse to bear the "three package" obligations for various reasons.

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< p > < strong > consumption < /strong > /p >

< p > < strong > hint < /strong > < /p >.

< p > discount goods are subject to "three packages". The processed products do not carry out the "three packages". The "processed goods" should be the reason for the operators to deal with them clearly in the sale or in the credit card. If they are not clearly marked, they will still bear the "three package" obligation.

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< p > < strong > household use category < /strong > /p >

< p > < strong > the new office desk was sent to the old store < /strong > < /p >.

< p > Ms. Shi ordered a desk in a furniture city. The goods received were found to be wrong in style and used for secondhand goods.

After mediation, merchants returned for Ms. Shi.

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< p > complaint hotspots in this category: first, furniture is shoddy; the two is false propaganda; the three is not fulfilling the "three package" obligation; four is the effective certificate for operators, after-sale services not Invoicing, maintenance records, etc.

The five is the goods delivered by businesses are not in conformity with the agreement.

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< p > < strong > consumption < /strong > /p >

< p > < strong > hint < /strong > < /p >.

< p > purchase of furniture should be signed a formal contract, the contract should detail the basic information on such furniture products and other provisions, such as disputes, to facilitate consumer rights.

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< p > < strong > household appliances category < /strong > /p >

< p > < strong > No "three pack" period but no free maintenance > /strong > /p >

Ms. P bought a TV set at a home appliance store last year. The quality problem appeared at the beginning of this year. Because of the loss of the invoice, she could not enjoy the "three pack" service. Ms. pan contacted the brand customer service to know that the bar code on the TV showed that the machine was still in the "three pack" period, but the maintenance staff refused to view the bar code and refused to repair it free of charge.

Through mediation, the after-sale center will replace the screen for Ms. pan free.

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< p > complaint hotspots in this category: first, refusal to provide on-site maintenance < a href= "http://sjfzxm.com//business/" > Service < /a >; two, unreasonable collection of door-to-door service charges; three, no "free maintenance" of goods in the "three package" period.

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< p > < strong > consumption < /strong > /p >

< p > < strong > hint < /strong > < /p >.

< p > operators and after-sale services of household appliances should strictly fulfill the state's obligations concerning the "Three Guarantees", and should not deliberately delay or unreasonably refuse to "strong".

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< p > < strong > professional technical service category < /strong > /p >

< p > < strong > failing to brush the wall as required to cause wall cracking > /strong > /p >

< p > consumer Mr. Hong has signed a decoration contract with a decoration company, and the workers have failed to brush the walls according to the requirements, resulting in wall cracking and ceramic tile paste. The completion date is 45 days longer than the contract period.

Through mediation, the decoration company agreed to repair the problems in the decoration.

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< p > this category of complaints hotspots: first, the decoration company did not decorate the house according to the requirements of the consumers; the effect was not good; two, the quality of the materials provided by the decoration company was not qualified, the size and quantity were insufficient; three, the decoration of the informal decoration company was abandoned halfway, and the money was disappearing; four, the decoration exceeded the period of breach of contract.

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< p > < strong > consumption < /strong > /p >

< p > < strong > hint < /strong > < /p >.

< p > decoration selection has qualified a href= "http://sjfzxm.com/news/index_s.asp" > formal company < /a >, when signing contract, the medical examination should be carefully examined.

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