"New Consumer Law" Is About To Implement Some Electricity Suppliers Ahead Of Schedule

< p > the revised law of the People's Republic of China on the protection of consumers' rights and interests (hereinafter referred to as the "new consumer law") will be formally implemented in March 15th. However, the Beijing Business Daily reporter found that Jingdong, gifted buyers and other electricity providers had implemented the terms "7 days later regret right" in advance of 3 months.

More electric business enterprises will adjust the after-sale service standard after the Spring Festival.

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< p > > a href= "http://www.91se91.com/news/index_c.asp" > Jingdong < /a > said that since January 1st, the provisions of the law of the People's Republic of China on the protection of consumers' rights and interests have been implemented.

According to the Jingdong's new after-sales service terms, the Beijing Commercial Daily reporter found that, except for 9 types of goods which are not suitable for return, customers bought Jingdong self operated goods within 7 days (including 7 days, counting from the date of receipt of the goods).

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< p > however, "no reason to replace" is not equivalent to a free refund.

According to the Jingdong rules, Jingdong will support the replacement of goods within 7 days and replace the goods within 15 days because of the quality of goods or the problems of logistics damage and goods being unqualified. However, the refund of goods due to personal reasons will require the consumers to bear the cost of their own logistics from 8-50 yuan.

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< p > > a href= "http://www.91se91.com/news/index_c.asp" > excellent purchase > /a > Fashion Mall, the responsible person said yesterday that the best purchase side also plans to upgrade after-sales service standards.

At present, excellent purchase is implementing measures that are higher than the three package stipulated by the state for 10 days, 10 days, and 7 hours 24 hours.

According to the relevant person in charge of excellent purchase, the "new consumer law" to be implemented in March 15th will be further upgraded from the existing "new consumer law" standard.

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< p > except that Jingdong and gifted purchase have taken the lead, many electric providers are studying how to modify the terms of service on the basis of "new consumer elimination". According to the reporter, most of the revised after-sales service terms will be concentrated in 1-2 months.

The "new consumer act" clearly stipulates that, except for custom-made products, fresh and perishable, online downloading or digital products such as audio and video products and computer software that consumers are sealing up, newspapers, periodicals and other commodities that are delivered according to the nature of commodities and confirmed by consumers when they are purchased are not suitable for refund. They are applicable to no reason to return goods.

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< p > it is also worth mentioning that the "new consumer law" has restrictions on the non self operated e-commerce platform. For example, if the provider of the network paction platform can not provide the real name, address and effective contact method of the seller or the service provider, the consumer can also claim compensation from the provider of the network paction platform.

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< p > this means that the platform electric providers including Taobao, a href= "http://www.91se91.com/news/index_c.asp" > Tmall < /a > and Jingdong POP platform must implement the duty of disclosure in the process of handling user disputes in the future, otherwise they will also violate the "new consumer law" regulation.

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