The Industrial And Commercial System Announced Complaints In The First Half Of The Year. Clothing, Shoes And Hats Still Hurt The Public.

Recently, the reporter learned from our municipal industrial and commercial bureau's consumer protection department. In the first half of the year, the 12315 institutions in the city accepted complaints (complaints), reports and consulted 7832.

Among them, there were 1292 complaints (complaints), accounting for 16% of the total number, an increase of 80% over the same period last year.

Mainly concentrated on clothing, shoes and hats, food, household appliances, hairdressing, bath service, washing, dyeing services, etc., 508 cases reported, accounting for 6% of the total, an increase of 96% over the same period last year.

It mainly focuses on the violation of product quality management law, unlicensed operation, violation of consumer rights and interests protection law, etc. 6032 cases were consulted, accounting for 77% of the total.

They are mainly concentrated in communication products, household appliances, Internet services, catering, accommodation services, pportation services, hairdressing, hairdressing, bath services and so on.

Clothing, shoes and hats appeals (complaints) topped the list.

In June 27, 2012, Mr. Wang, who lives in Qinghe District, bought a leather sandals at a brand store. The price was 280 yuan after the discount.

On the morning of the second day, Mr. Wang accidentally discovered that there was a degumming phenomenon on the right foot shoes and shoes.

This makes Mr. Wang very depressed.

Taking advantage of noon break, he once again came to this brand shoe store for a claim, but the staff of the shop insisted that it was Mr. Wang who had caused it and would not exchange it, and indicated that he could only help him repair it.

Mr. Wang had to turn to the local consumers' Association for help.

Under the mediation of Consumers Association, Mr. Wang finally changed his new shoes.

"In the first half of the year, in consumer complaints,

188 complaints, occupying the top list of consumer complaints.

At present, because there is no uniform "three package" requirement in the market, many consumers do not have "law" to protect their rights. This also makes our business law enforcement officers have a headache.

Huaian industrial and commercial bureau consumer protection office staff told reporters that because of the three package of clothing, the state has not yet issued a unified standard and "Three Guarantees" regulations, which brings great inconvenience to consumer rights protection work.

"For example, the regulations on the repair and replacement of parts of goods require only three packages of household appliances, such as televisions, VCRs, washing machines, and so on, and do not involve clothing, shoes and caps and so on. However, the consumer protection law does not specify" three packages "for clothing products.

Therefore, the staff suggested that the vast number of consumers should be especially cautious when choosing clothing and shoes and hat products.

When buying, you can't just look at the price. The most important thing is to see if you need it.

And before buying, it is best to compare the price before discount and pay attention to its quality.

In addition, we should be vigilant against fake discounts, and prevent counterfeit and shoddy goods from mixed up.

The problem of food safety remains high

In June 29, 2012, Mr. Hu, who lives in Hongze County, bought a brand of oatmeal in a supermarket near his home.

On the morning of the second morning, Mr. Hu, who hurried to work, was going to make a cup of oatmeal and walked again. Unexpectedly, when he opened the package, he found that it was supposed to be milky white oatmeal, but now there are spotted black spots and oatmeal has mildew.

Mr. Hu came to the supermarket with all the evidence for himself, and the staff at the supermarket said he could only replace one bag with no agreement on Mr. Hu's claim for damages.

Finally, after the mediation of the local consumer association, the supermarket made ten times the original price compensation, that is, 88 yuan back to Mr. Hu.

"In the first half of the year, in the consumer complaint (complaint) ranking, food complaints (complaints) still sit on the third throne.

132 cases of complaints (complaints) account for 13% of the complaints of commodities (complaints).

Huaian industrial and commercial bureau consumer protection office staff told reporters that food safety has always been a concern.

With the continuous increase of summer temperature and more rain, the environment of high temperature and high humidity has created conditions for the multiplication and multiplication of bacteria, mould and viruses, and has also brought serious hidden dangers to food safety.

To this end, the staff reminded consumers to pay attention to food safety when they buy food, and prevent food poisoning from mildew.

Sources of food and raw materials should be noted.

Consumers should purchase food from regular business licenses, complete food circulation licenses, standardized shopping malls, supermarkets and markets; purchase food should be "three check three attention".

Check whether the food packaging label is complete, whether it is inconsistent with the food itself; two check the production date or effective date of the food; three check the color of food, be careful not to be confused by the food that is too bright and nice.

In the summer, food should be eaten as little as possible. Cooked brine food should be selected as a good production and operation place with better sanitation facilities. As far as possible, it is possible to choose products from processing to short time to market.

When consumers purchase fresh milk, soy products, dumplings, dumplings and other foods that need low temperature storage, we should pay attention to whether the storage conditions of the premises meet the requirements and store them as required after purchase.

If there is any quality problem, you can claim the evidence to the distributor or complain to the relevant administrative organ.

Washing and dyeing service complaints "sudden emergence"

On the morning of May 8, 2012, Ms. Lu, who lives in Huaiyin District, went to a brand dry cleaner to get dry cleaned clothes.

When checking her white down jacket, Ms Lu suddenly noticed that there was a slight gray dot on her dress, which must have been dyed.

However, the staff of the store thought that it was caused by the fading of her down hair and refused to pay for it.

The two sides were deadlocked and had to turn to the local consumers' Association for help.

After mediation, merchants agreed to send free maintenance to urban professional maintenance points.

"Complaints and complaints of washing and dyeing services have increased a lot over the same period last year.

In the first half of the year, the number of acceptance has been 24, exceeding 22 last year. "

Huaian industrial and commercial bureau's consumer protection office staff told reporters that this year's complaints (complaints) are mostly about clothes dyeing, fading, breakage, hair removal, deformation and untimely delivery.

To this end, the staff suggested that the majority of consumers in laundry, in addition to the choice of formal, reputable laundry, fill out the receipt, the clothing name, brand, quantity, texture, color, damage, defect or defective condition, washing method, date of receiving clothes, etc., and then let the other party sign confirmation, so that even if there is a dispute is also justified; in the washing of the pfer of goods, operators and consumers should accept the joint inspection, carefully check the damage of the washing products, and signed by the two sides for approval.