How To Avoid Customer Disputes In Dry Cleaners

Investment now Laundry Of Entrepreneurship More and more people. But often hear many entrepreneurs say that in the process of running dry cleaners, there will always be some customers. dispute 。 So how can we avoid it?

First, forget norms because of people's maturity and cause losses.

1. dispute summary

In late May 2009, a shop received a piece of yellow jacket jacket from the shop opposite the tea shop staff. Because it was a neighbor and acquaintance, he opened an invoice for unchecked clothes. The clothes were examined before washing to see traces of the color of the disinfectant. The employees thought they were neighbors and acquaintances. In close proximity, the whole process of washing was carried out without contact. When the customer takes the clothes, he checks the clothes, finds out the problems and points out that the shop is responsible for the compensation.

2. differences between the two sides

The shopkeeper thinks: the customer takes the clothes to wash the examination before to discover the clothing color because of the disinfectant solution is damaged, our shop has not used the disinfectant, therefore feels wronged. Customers think that clothes have problems before they should be checked. The store should check that customers should notify customers before they have problems, and they do not specify the clothes on the invoice.

3. processing results

After seeking truth from facts and friendly consultation, the two sides agreed to solve the problem, that is, the laundry fee is waived, and another 50 yuan free ticket is provided.

4. inspiration

(1) the foreground connector must be carried out according to the procedure, and can not be different from person to person.

(2) it is necessary to mark the defects of the clothes on the list. Contact with customers should be found before washing.

(3) adhere to the standard operation, adhere to the post responsibility system, and eliminate the disputes that should not happen with the system.

Two, stress honesty, fully understand the contract function of invoice.

1. dispute summary

In late June 2009, a shop received 6 sweaters from Lee, a polyester cotton light blue shirt. Customers are afraid that the sweater is washed, so they require all dry clothes to be dry cleaned and telephone. After checking the clothes, the shop found stains on the shirts and placed them on the shirts. The washing method was also dry cleaned according to customer requirements. Afterwards, the staff of the shop thought that the washing of shirts was better than that of dry cleaning, so they did not contact the customers and agreed to do so. After washing clothes hanger hangs air, by Li Mou's mother passes through this shop to discover, thinks that is deceived, therefore causes the dispute, arrives at the Consumer Association.

2. differences between the two sides

The shop owner thinks that there are stains on the shirt, and the quality of washing is better than that of dry cleaning. The customer thinks that even if the stain of the shirt becomes washed, why do not advance notice? I found that you washed your shirt and worried more about whether your sweater was washed. Promised dry cleaning, but instead of water washing, this is fraud and change of appointment.

3. processing results

After the explanation of the consumers' Association and the timely contact with the customers, the apology will be satisfactorily resolved and the laundry fee will be waived.

4. inspiration

(1) the foreground accessories should be introduced according to the fabric condition. If the customer insists on adopting a certain way, the note should not be changed arbitrarily without consent.

(2) fully understand the nature of the contract of the invoice, strictly stipulate the conditions, and stress honesty.

(3) what washing methods should be chosen for the problems on the parts of the butt joint, and communicate with customers with professional knowledge and terms so that customers can feel the benefits of professional washing.

Three, fail to see the consequences

1. dispute summary

Around April 2006, a Xu surnamed customer went to a store to dry clean a set of Navy suits. The front desk of the shop was installed on the front and found that the brand was the eight thousand generation, and it was considered a suit. The brand was not identified for the coat. After the customer came to pick it up, it was found that it was the golden shield and the lower garment was the eight thousand generation. The shop owner promised to look for it. After a period of time, he could not find the jacket, so it caused a dispute and the customer asked for compensation.

2. differences between the two sides

The shopkeeper thinks: the customer takes the clothing certainly the upper and lower is not the identical brand. After searching, the shop found no wrong hair or lost clothing.

The customer thinks: oneself is washed to be a suit, when buying clothes 1800 yuan / set, it is impossible to buy a mixed brand suit, and the invoice also indicates that the brand is "eight thousand generation one set", must compensate.

3. processing results

After many mediation and consultations, a consistent solution can never be reached. Finally, the relevant documents of the consumer association are compensated.

4. inspiration

(1) front end connectors must be operated according to the specifications. Each garment, whether or not it is a suit, should be identified separately and accurately.

(2) when individual stores pick up clothes, the phenomenon of brand failure happens frequently. If there is a problem, if there is no brand record on the list, it is more likely that there will be an overdue claim when the claim is made, so the laundry must insist on the brand list.