ZARA Problem Products Can Be Replaced Consumers Are Lazy, No Return.

After receiving the name criticism from Beijing Consumers Association, in May 5th,

China has announced three unqualified garments can be returned unconditionally.

Subordinate

Group Shanghai people said that the three commodities involved in the return were sold in Shanghai, and consumers can buy any one in the city.

Stores need to be exchanged for small bills.

However, because many consumers are "lazy to toss", there are few returns.

On the other hand, consumers can go to any one in the city as long as the number is in line.

Stores return the "problem products" without making small bills.

Cash consumers can refund cash on the spot, and the credit card payment will receive a refund within 15 working days at the latest.

Because of the process, people who purchase foreign cards may need 1 to 2 months to receive a refund.

In addition, consumers can choose to replace other equivalent clothes in the store with problem clothes.

Prior to the China Consumers Association's name criticism.

Three questions

They were sold in 2010, and after such a long time, the implementation of the "promise" of replacement is unavoidable to consumers.

ZARA loyal fan Nancy said: "shopping with friends will go."

Shop, did not think of quality problems.

It's been such a long time after that. It's winter clothes. It doesn't wear bad or fade. Now it's hard to get out of the box, but it's a little disappointed with the brand. "

White collar Xiao Xu also has the same idea: "I am also many years.

Although we did not buy these three products, but after such a long time, it was a bit troublesome for ZARA to replace it.

This morning, we sent a number of stores to ZARA. Many of the store managers said that the "problem products" could be returned unconditionally.

ZARA FM one store manager said: "consumers do not have to show small shopping tickets, whether they wear or not, can be fully refunded in accordance with the funds purchased at that time."

And ZARA Nanjing West Road store manager also said: "consumers can return without a small ticket, and the refund time for credit card consumption takes about two months at the latest."

But I understand that, including ZARA Hong Kong store, Nanjing West Road store, FM one shop and many other stores have said that since May 5th, ZARA's three unqualified products can be returned unconditionally, until now, no consumers came to return.