5 Trick To Let Customers Like To Communicate With You.

Q: I just started making telephone sales soon, mainly by calling some enterprises and selling training to them.

But the person who answered the phone was not sure whether he was responsible for training. When I introduced myself, I said I would like to see someone in charge of training in the personnel department.

How to communicate after finding the responsible person? How to improve telephone communication skills?

Answer: pay attention to the use of telephone communication.

Not overdo sth.

If you dial a customer phone, if no one answers, you must discharge in time.

First contact with customers should not be too close and casual, not too long. Generally, just greeting and telling each other who you are is enough.

Never make customers feel that you are promoting sales on the first phone.

Don't even talk about anything about banks except self introduction.

If you want to make an appointment, you'd better mention it on the second phone.

You can first ask politely when the other party is free. If it is convenient, can you make afternoon tea?

Telephone contact is the best way to communicate with customers for the first time. It can not only make customers feel the real existence of customer managers, but also avoid the embarrassment caused by customers' refusal to communicate.

Clarity of expression

On the phone, self introduction or presentation must be brief and clear, highlighting key issues.

Let the other person understand your words very easily in the shortest time.

Most of the effective customers are always at the mercy of the time, and are willing to spend time like gold. He has a choice of external things, and this choice is often judged by their intuition in a very short time.

If you are muddled and unclear, it will cause the other person to feel a sense of disorder. They will create psychological rejection and bring obstacles to further communication.

Before picking up the phone dialing, develop a habit of simple thinking, and say what you want to say.

Calm mind

When talking to customers for the first time, they should be psychologically prepared. They should keep their peace of mind from the perspective of making friends with their customers, taking into account the positive reaction of the other person, and also considering the coldness of the other person.

This good attitude will be expressed in your language and intonation. Even if you haven't met, the other person will feel your confidence and calm, leaving a good impression.

Two, 5 trick to let customers like you.

1, before calling the customer, we first need to know the size of the company. What is the lack of customers now? What are the difficulties? Where is the demand? Is the communication clear?

2, understand their products, as the saying goes, buy products must first buy themselves, sell themselves, no products can not be bought, and it is necessary to remember that as long as the project, it can not be done; as long as the product is not bought.

Believe this, you can do business well.

3, it is important to know the character of a customer.

4, greetings must be there. No matter when you call the customer, greetings are always true.

This means that you are a qualified salesperson.

5, tone, cordial, friendly tone can make customers sound very comfortable, and more and more want to listen to, more and more want to communicate with you. When we do business with our customers, we need to let customers feel that he is chatting with us, and they are very enjoying chatting. Occasionally, we can make fun of such a joke.

If you have a sense of integrity, you can chat and chat with others. If you want to say something, just tell him directly. This will follow you completely.