Thousand Yuan To Buy A Pair Of Shoes &Nbsp; There Is A Hole In A Day.

As the saying goes, "one penny and one cargo", Ms. hung from Dali can't understand why she spent 1360 yuan in a large Kunming. Market The leather shoes she bought only broke a hole in a day? For this reason, she found the shopping mall for discussion, but several consultations failed. The day before yesterday, Ms. hung walked into the grand Bureau of Wuhua industrial and commercial bureau.

At 2:30 yesterday afternoon, Ms. hung held a member. consumption The integral record sheet told reporters that she spent more than 20 thousand yuan on a shopping mall near Nanping pedestrian street in January 31st this year, including a pair of shoes worth 1360 yuan in a shoe counter. brand Shoes.

It was thought that buying such a pair of expensive shoes at such a high grade shopping mall would be a good thing to wear in a year or so. I didn't expect that after she had bought it for a day, she found a small hole in the lower left side of the shoe.

Miss hung thought, looking back at her own day's journey, and affirming that she had never touched nails or rubbed them. "How can this shoe be so sprain?" she put her leather shoes in the shoe cabinet, and prepared to go to the shopping mall for a talk. Later, busy with the Spring Festival and busy with work, until May 16th, Ms. hung just turned out the leather shoes from the shoe cabinet, and made a special trip to the shopping mall.

Unexpectedly, businessmen said that the broken shoes were not part of the quality problem, and did not accept the request of returning the shoes. When the two sides failed to negotiate, Ms. hung had to leave her shoes in the shoe counter. A week ago, Ms. hung once again went to the mall to find the counters and the first floor shopping malls.

The day before yesterday, Ms. hung walked into the grand Bureau of Wuhua industrial and commercial bureau. However, because the surface of the leather shoes does not belong to the "three package" range, whether there is any quality problem need to be sent to the quality inspection department for inspection, and the business department has no authority.

Yesterday afternoon around 3, the reporter accompanied Ms. hung to the shopping mall consumer complaints Mediation Office. Ms. Hung said, "money is no longer important. The key is to strive for and safeguard our consumer rights and interests." If the mall agrees to refund the shoes, she will immediately donate the money to the public welfare organizations like the Yunnan Youth Foundation. If the mall refuses, then the other party is expected to provide a written opinion on the matter.

Assistant Manager of the Department responsible for mediation said that when each commodity entered the shopping mall, it had passed the corresponding qualification authentication, and the shopping mall regularly checked the quality of the products. In response to Ms. Hung's experience, the shopping mall proposed two solutions: according to the corresponding consumer protection regulations, Ms. Hong's leather shoes were damaged after being purchased, and could not carry out the "three packages", but they could be repaired free of charge. Or, the shopping mall accompanied Hong Nv to send the shoes to the quality inspection, and then implemented the procedural solution according to the quality inspection results.

However, Ms. hung is reluctant to spend more energy on her shoes for quality inspection. She said, "let's stop it." Ms. Hung said that this time she spent 1 thousand yuan to buy a lesson, hoping to remind her consumers to enter the big shopping mall to consume rationally, and to safeguard their legitimate rights and interests.