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Will You Quarrel In Workplace Communication?

2009/4/13 14:07:00 41998

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[場景一]同事間唇槍舌劍

"Bang" is also a punch on the table, more intense than the previous one.

But this time, instead of Zhang Yu's counterattack, he rushed to his colleague, Anson, and hit him hard as he had just smashed.

"Don't tell me that. The statistics in the planning book are plain and clear. You don't assess the risks of the samples. Do you know?

"Nonsense!

But you don't need to use your brain to assess the parameters so low, which is in line with the actual situation.

[專家拆招]小“吵”打破溝通鴻溝

If colleagues do not expect to quarrel with each other and deliberately degrade each other and embarrass the other party, they will have different opinions on a specific work issue, and such a quarrel will not cause the hostility and hostility between the two sides, but will be conducive to the full communication and resolution of the problem.

The hard attitude of one side will fully arouse the attention and consideration of the other side for the first time, and avoid the failure of communication caused by silence and compromise.

At the same time, due to their equal working relationship, they can be more intense in style, but they must not touch each other's body, from "quarrel" to "fight".

[場景二]上下級相互交鋒

Zhang Lin walked solemnly to the desk of the manager's office and decided to send a copy to Mark, the manager. "The day before yesterday, the meeting was approved. Why didn't you write it in the final report, please explain it!"

"Then I thought about it again. It's not appropriate."

"Is it inappropriate to cut it down at will?

Isn't it a waste of time to meet? "

[專家拆招]一味指責抱怨不可取

The relationship between the upper and lower levels is not an absolute inequality.

When

staff

When you are disagree with your boss or when you think that you have encountered unfair treatment, you can appropriately express your strong opinions or dissatisfaction through "quarrel".

However, we should pay attention to propriety in terms of words and not to criticize blindly, but to explain the situation and explore the reasons.

This is in fact conducive to understanding and cooperation between the upper and lower levels.

[場景三]對下屬嚴厲批評

"Deducting your bonus is in accordance with the regulations, and no suspension is a way out."

"Why do a group of people do wrong and punish only one person?"

"Now I'll give you a chance to explain clearly!"

Shen Hong began to tell the whole story in detail with indignation. As a supervisor, ran Jie did not interrupt his statement and listened carefully.

[專家拆招]給下屬一個說話的機會

As a supervisor, the complaints and objections of subordinates should not be regarded as a challenge to their authority. Instead, they should be given the opportunity and right to speak, and they will listen and reanalyze in their release process.

At the same time, we should pay attention to language and space, do not speak arbitrarily, allow subordinates to explain and refute.

Ms. Wen Chi Jia, chief emotional and behavioral management consultant at Dongming time international consulting center in Beijing, pointed out that the Chinese people are all about "harmony," even if they do not see eye to eye.

For a long time, "quarrel" has always been regarded as the next best policy. Many people dare not quarrel with their superiors. They do not want to quarrel with their colleagues, and refuse to quarrel with their subordinates.

The workplace atmosphere gradually began to distort in this excessive self suppression and synthetic prosperity.

Instead of over repressing yourself, causing communication blockage and distrust, it is better to learn to fight sincerely and directly.

Ms. Wen said, "without a malicious attack on others, damaging the reputation of others, it is appropriate and direct to express objections to others' opinions, or to criticize other people's practices. Such a quarrel can be understood and brighter."

Expert tips

Workplace

The knack of "quarrel"

1. not all things can be solved by quarrelling.

Interpersonal communication is short and long, and interest disputes are not to be outdone. Such a quarrel will be lost even with the "body".

2. not all people are fit to fight.

Violent words and excitement are not something that everyone can bear.

For example, if "new person" is "quarreled" soon after entering a job, it will probably hurt his professional self-esteem and influence his correct understanding and assessment of corporate culture.

3. quarrels should be based on mutual understanding and mutual trust.

For the first time, two people should try to communicate with each other in a peaceful way. Blind quarrels can lead to unwarranted suspicion and even permanent rupture of relationships.

4. quarrel should be clear and definite.

Only when there are specific problems can we quarrel, and we should not regard the quarrel as the way to vent our daily dissatisfaction.

The so-called "right things are not right people" should not be "happy with nothing".

5. quarrel should pay attention to language.

A quarrel should be a matter of fact. The parties can express their feelings directly, but they can not be dirty and malicious.

6. face up to the significance of quarrel.

Quarrels are not aggressive or overwhelming forcing others to accept their own opinions, but through a more intense way to discuss problems and solve problems.

Don't expect others to submit to you by comparing your voice.

7. calm down the outcome of the quarrel.

When the "war" is subsided, both sides of the quarrel should withdraw from the excitement and objectively analyze each other's opinions or accusations, and find out where they are missing or insufficient to improve and perfect.

Editor in chief: Xu Qiyun