How To Communicate With People

Communication is a loopback process of transmitter → filter → receiver → feedback. One sentence is very appropriate: see yourself in the reaction of others. Therefore, it can be said that effective communication is the first lesson of human-oriented management. Effective communication is preparation+initiative=honesty, frankness (tone, intonation) and respect for others. As HR workers and enterprise managers, we should focus more on it.

1. Interpersonal communication description

Communication is speech, not completely right. Communication is the main way to establish contact between people, but not the only way.

For example, oral voice, written language; Expression, movement, body language; Music, picture and artistic language. They are all ways of communication.

The six steps of communication: listening - your body tells the other party: "I'm listening to you"; Check - "Your opinion is..." sentence pattern checks your understanding; Acceptance - seeing with eyes, listening with ears, thinking with head; Refusal - say "no" in a frank and polite voice; Expression - express your inner meaning with accurate and specific language; Body voice - use body voice to speak more confidently than voice voice to convey your true meaning.

Effective communication means Effective communication should focus on both sender and receiver. For the sender, it is necessary to clearly understand the purpose of communication, the meaning of the symbols used, the transmission route and the possible response of the receiver.

For the receiver, it is necessary to learn how to listen, not only to understand the content of the information, but also to hear the feelings and emotions expressed by the sender in the transmission of information.

2. Four Importances of Communication

Improve sensitivity Before communication, try to understand and master the actual situation of the other party's psychology and behavior, so that you can understand each other's words and deeds, even words and sounds, and achieve "heart to heart understanding".

Pay attention to two-way communication, two-way communication and feedback process, so that the sender can timely understand how information is understood and received in practice; It enables the recipient to express the difficulties of acceptance, so as to get help and solutions.

Only when the information is familiar and routine to both parties, or the objective object reflected by the information is very clear, and it is concluded that the accuracy of the information is guaranteed, or it must be transferred quickly, in these cases, one-way communication is appropriate, otherwise two-way communication should be adopted.

Pay attention to the use of parallel channels when necessary and possible. For example, oral communication is supplemented by memoranda, verbal communication is supplemented by facial expressions and gestures, and meeting results have a summary, which are easy to deepen and accelerate people's understanding and acceptance of information.

Correctly use the written language and use the language that is easy for the other party to understand. The meaning should be clear, the attention should be focused, and the feelings should be sincere. The organizational design should be lean and effective, avoid the phenomenon of overlapping institutions and too many levels, and cultivate a good organizational climate conducive to interpersonal communication, so that interpersonal relationships in the organization are harmonious.

3. Ten Points for Attention in Communication

Clarify concepts and related matters before communication.

Check whether the real purpose of communication is clear.

Consider various environmental conditions during communication.

The communication content should try to obtain the opinions of others.

Attention should be paid to the content and tone of communication.

Deliver effective information as much as possible.

There should be necessary feedback tracking and urging.

Focus not only on the present, but also on tomorrow.

We should try our best to do what we say.

We should spare no effort to become a "good listener".

4. Ten communication trainings

Before communication, try to clarify your own thoughts and systematic plans to effectively improve the efficiency of communication.

Review the real purpose of each communication and explain the communication goal in advance. The more focused the goal, the better the effect.

Consider all the on-site environment and interpersonal environment, especially the relationship between communication and effectiveness.

When possible, discuss the communication plan with others, who can often contribute to the connotation and goals.

Pay attention to the voice beyond words. Tone, words, language choices, and other linguistic or nonverbal factors all play a role.

When the opportunity comes, seize the opportunity to give the recipient some help and value. When their interests are taken care of, people respond more positively.

Follow up communication effect. Use questioning or evaluation behavior measurement to understand the degree of communication information.

Communicate for today and tomorrow. Communication should keep current and tomorrow's goals and interests in line.

Action and communication are mutually supportive, and example teaching is more persuasive than precept teaching. Good management behavior is as important as the ability to speak in communication.

Not only seek to be understood, but also seek to understand others and be a good listener. Listening is the most important skill in communication. Listen not only to the meaning, but also to the implicit meaning.

5. Communicate ten assessments

Be able to convey the decision-making intention, understand the current situation of the department, point out the work direction and objectives, and discuss together to reach a consensus.

They can widely listen to opinions and proposals and get strong support from all departments in the work process.

Timely grasp the dynamic situation of the department, constantly strengthen management efficiency, expense control and cost awareness and implement them.

Daily contact can reach communication opinions with subordinates, and establish a trusted working relationship on the basis of seeking common ground while reserving minor differences.

Play the role of deducer, often bring new ideas and attitudes to the department; Encourage subordinates to speak freely and express their personal views.

Let subordinates be diligent in thinking and put into action with energy; And often provide appropriate and necessary help.

Be good at using programmed interview, control the actual working ability of subordinates and use the communication method of encouraging first and criticizing second.

Guide subordinates by example and set a good example; Lead the team to work together and constantly improve their willingness to cooperate.

Often bring new look to subordinates and create a compact and active working atmosphere in a reasonable and unexpected way.

At the working meeting, we often ask simple questions in a hypothetical sentence and then go deeper and deeper; Strive to make subordinates clearly understand and understand the undertaking and participation.

To put it simply: communication is to effectively convey information to the other party. Accurate communication is to let the other party feel that it is exactly your original intention, but accurate communication is not necessarily good communication. It should be noted that "reasonable and unreasonable" is bad communication, and "reasonable and polite" is good communication.