Netease Kola "True And False Canadian Goose" Incident Again Inversion Accused Alleged Inappropriate.

The three identification results of the same coat were "two false one true", the fourth identification and the "closed door". The recent NetEase koala "true and false canadian goose" incident can be described as twists and turns. In this case, the publicity of the "100% genuine products" of the NetEase koala was naturally questioned. In a statement, the statement "if the consumer is publicly apologized" is also inappropriate. In addition, canadian goose's identification ability and process also exposed some problems.

According to the daily economic news, in December last year, the consumer lady of Beijing discovered that it had made rough work on a canadian goose brand down jacket purchased on the NetEase koala platform for 5567.04 yuan, and MS.

Canada goose mail reply is fake.

After communicating with the NetEase koala, Ms Hui sent the clothes back to the NetEase koala for re identification. In January 8th, NetEase koala said on its official micro-blog that the canadian goose sold in the platform was certified genuine through double check between the inside and the canadian goose.

However, Ms. Gao said in an interview with the media that he had asked the canadian goose authorities before the NetEase koala "declared the quality". The canadian goose authorities immediately apologized and replied. According to the mail sent by the NetEase koala, the two results were all "non authentic".

Today, the latest development of the event is that the dress will be sent to the canadian goose headquarters for physical identification, but this process is not smooth.

According to the Securities Daily, in January 14th, NetEase koala released the second response, saying that it was planned to send the goods to Canada's geese in the January 15th after the designated after-sales service agency in mainland China.

However, on the 15 day, golden balun Garments Co., Ltd. received the latest official announcement from Canada goose that it was necessary to send merchandise back to Canada goose headquarters for physical identification. It did not provide on-site identification, nor could it give the identification results on that day. Only a security guard received the goods and issued receipts.

It is worth noting that the NetEase koala said in a statement on January 14th, "if it is identified as a fake, the NetEase koala will make an open apology to compensate Ms. Liu for her mental loss, a false ten.

If it is identified as a genuine product, please give her an open apology and refund the fees paid by NetEase koala.

This statement is illogical and inappropriate.

The report of the Qianjiang Evening News said she was angry at the position of NetEase koala.

As a consumer, should I not buy genuine products on a shopping website claiming to sell only genuine products?

If you buy a genuine product, you must apologize to the seller. What is the logic?

I don't understand. "

According to reports of surging news, Tang Jiansheng, Deputy Secretary General of the Shanghai consumer rights protection committee, also said that NetEase koala's position was inappropriate. It was wrong for NetEase koala to make an apology for consumers.

He also worries about the huge legal risks that consumers may take. "Koala has many resources and consumers are in a weak position. This may become an unequal game, which will make more consumers dare not question whether the products are fake."

The Chongqing Morning Post reported that the canadian goose "face discrimination" has been sitting on this event. The reason for this phenomenon is likely to be in the competition of the channel. Taking the coat bought by the protagonist, for example, the NetEase koala sells for 5799 yuan, but the official channel price is as high as 8600 yuan.

Because of the protection of official channels, "non official channels identified as false" is not new in the industry, so consumers are in a passive position in "identifying authenticity".