Official Hospitality Etiquette Makes Everything More Appropriate.

Etiquette is the minimum moral standard that human beings have to abide by in order to maintain the normal life of society. It is gradually formed by people in the long term common life and interaction, and is fixed in customs, habits and traditions.

　　 1. Answer the phone Ceremony

Polite tone, polite greeting, earnest listening and sincere communication;

Clear content, accurate record, flexible response, crisp and neat.

2. Introduce etiquette

There are two kinds of introductions in social situations: introduction and self introduction.

When introducing others, five fingers are closed together, palm up, pointing to the referee. Master the sequence of introductions: Generally speaking, those who are low in positions are first introduced to the high positions; first, introduce men to the ladies; first introduce the elders to the elders; first introduce the unmarried persons to married persons; first introduce the guests to the owners; first introduce the unofficial personnel to the official; first introduce the individuals to the groups, such as personal status and status is significantly higher than the group, and the group should first be introduced to individuals.

When you introduce yourself, you should give a nod to your partner and explain your name and identity. When you introduce yourself, you must be careful and not too modest or exaggerated.

　　 3. Handshake etiquette

The order of handshake is in accordance with the principle of "respecting people first". In formal occasions, a leader should first extend his hand as a gift; in daily life, the elders, ladies and married men first extend their hands as gifts; in social occasions, the first come to extend their hands as gifts; when receiving visitors, the master will first extend his hand as a gift; when the guests leave, the guests first extend their hands for the ceremony.

4, pick up business card etiquette

The delivery of the business card. The order of exchanging business cards is generally: "first guest after the master, first low and later high". When exchanging business cards with many people, they should be carried out in accordance with the order of positions, or from near to far, so that they should not jump out of the way so as to avoid being mistaken for the other. When delivering, the card should be facing the other side and hands on both sides. Eyes should look at each other and smile. The delivery of a business card should not be rushed to deliver a card after the introduction.

Acceptance of business cards. When you accept your business card, you should get up and look at each other with a smile. When you pick up your business card, you should say: "thank you". Then there is a process of smiling to read a business card. When reading, you can read out the name and title of the other person to show respect for the other person. Then, I would like to return my card and apologize if I didn't have a business card. Before the other party leaves or the topic is not over, you need not rush to collect your business card.

　　 5. Seating ceremony

Conference seating ceremony. Basically, according to the principle of "respect for the left". When the chairmen of the conference took the lead, the leaders were in the middle. Leaders of No. 2 were in the left hand position, and leader 3 was in the right-hand position of leader 1. The order was: 7 5 31246; when the leadership was even, 1 and 2 leaders were in the middle at the same time; one was arranged as: the leader of 2 was still leading the left hand position in the 1 position, and the leader of the 3 was still in the right-hand position of the leader of the leadership. The order of arrangement was: 1 1; the other arrangement was the opposite; the order was 7.

Banquet ceremony etiquette. Basically, according to the principle of "respecting the right". In general, the owner is always in the opposite direction of the door. The guest is always on the opposite side of the main escort. The number 1 guest is in the right hand of the main companion. The guest of No. 2 is in the left hand of the host. The guest of 3 is at the right hand of the Deputy master. The guest of the 4 is at the left hand of the Deputy host.

Signing ceremony ceremony etiquette. The parties to the signature are on the left side and the guest is on the right side of the main side. The number of other members of the two sides is generally equal.

6, riding etiquette

When a full-time driver is driving, the seat No. 1 of the car is on the right rear side of the driver. The seat No. 2 is behind the driver. The seat No. 3 is beside the driver. (if the rear seat is three, the seat No. 3 is in the middle of the back row, the seat 4 is beside the driver). The main seat of the Chinese sedan chair is in the first row behind the plane, and the 1 seat is at the window, and the 2 is on the right side of the first row. If the owner is driving, he must invite the guest to sit on the right side of the host, that is, the position on the right side of the front row, that is, the position of the assistant driver.

　　 7, ride Elevator etiquette

When entering the unattended elevator, the leader comes in first and then comes out and operates the elevator.

When the elevator is controlled by someone, the leader comes in and goes out.

8, walk the stairs etiquette

When the two sides are ranked, the leader walks outside and lets the guests walk inside. When a single leader enters, the leader should walk ahead and the guests will follow the lead.

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