Etiquette Is A Form Of Respect For Oneself And Respect For Others.

The etiquette of "etiquette" refers to respect, that is, in interpersonal communication, we should respect both ourselves and others.

The ancients said that "etiquette respectful to others" is actually a basic requirement of dealing with others.

We usually say that "manners are many people do not blame". If you value others, others may value you.

The "instrument" of etiquette is, as the name suggests, a ceremonial ceremony, that is, respect for oneself and respect for others.

Communication takes the other side as the center. Business communication emphasizes that customers are God and customers feel good.

If you respect others and show them properly, you will be able to handle interpersonal relationships properly.

In short, etiquette is a form of respect for oneself and respect for others. In a word, etiquette is actually the art of communication.

In business communication, we should pay special attention to using high address.

For example, when someone introduces a professor, he will say, "this is...

University...

Teacher.

Students are respectful of their mentors as teachers. They can also call each other teachers. Therefore, people who have experience in this respect will often use honorific titles when introducing others, that is, "high is not low."

In general, you may habitually ask, "are you from Qingdao or Jinan?" but when you are in Ji'nan, you should ask: "Jinan or Qingdao people?" this is also your respect for the local people. When you visit other companies, you can not say that the host is not good at East and West, and the so-called guest is not responsible for the Lord, which is also common sense.

In interpersonal communication, we should place ourselves and others in a position.

The reason why a lot of people have problems in interpersonal communication is that they fail to put their positions right. That is to say, in the interpersonal relationship, subordinates should be subordinates, superiors should be like superiors, colleagues should be like colleagues, customers should be like customers.

Correct position is the only way to correct attitude. This is a basic proposition in communication.

In the course of business communication, we must always remember to take the other side as the center and abandon the egocentrism.

For example, when you invite a customer to dinner, you should first ask the customer's advice, what he likes, what he doesn't like, and can't order meals for his guests subjectively, which is called the correct position.

If your customer is good at expressing, you can praise him for his vivid image, humour, or theory and practice, but you can't say, "you are poor, we are all blown away by you!"

modern

We all know a common sense that "ten winds are different from the wind, but the customs are different". Different industries have different requirements. Looking at problems from different angles, the result may be quite different.

For example, people who work in foreign affairs have one characteristic: speaking is moderation, if you ask them: who do you think will win in this match? They will not tell you who will win or who will lose, but tell you that there is a possibility of victory, impartiality and ambiguity.

This is the language characteristics of the profession that make them.

When exchanging business cards, the following four points can explain the status and identity of the card holder, the experience of domestic and foreign exchanges, and the skills of the social circle's business card, and the four points of the business card.

Business cards are like faces. They can't be altered.

People will have self-protection consciousness in social occasions. Private house phones will not be given, or even mobile phone numbers.

Westerners talk about public and private differences, especially care about this. If you meet him for a business negotiation, you give him your home phone number. He understands that you are coming to his home, and you feel that you have taken bribes.

There are usually only one title, up to two.

If you hold several positions or run a lot of subsidiaries, you should print several business cards, face different contacts and use different business cards.

If you want to carry out international trade, there should be a 86 International Code of area code in front of the landline number. If not, then you do not have international customer relationship. If there is no area code, you will only be active in this area.

After entering the elevator controlled by someone, the escort should come out and let the guest first in first out.

It is a basic rule of walking to give the right of choice to someone of high status or guest.

Of course, if guests are not familiar with the terrain for the first time, you should guide them.

When entering and unattended elevators, the escort should advance and control the switch button.

The hotel elevator setting procedure is usually 30 seconds or 45 seconds. When the time is up, the elevator will leave.

Sometimes the accompanying guests are more, so that the later guests are too late to enter the elevator, so the escort should advance the elevator, control the switch knob, and keep the elevator door open for a longer opening time, so as to avoid causing inconvenience to the guests.

In addition, if there are individual guests moving slowly, affecting other guests, you should not make a loud noise in public places, you can use the elevator's call function to remind customers.

Communication is an art.

In the process of communication with people, the same goal and different ways of implementation often result in a great difference. In order to achieve the desired effect of communication, we should remember the following points in the process of communication: using the address is not low, going to the countryside to follow the custom, setting the position, and taking the other side as the center.

Communication is also a skill.

Mastering these skills -- language skills, visiting card skills, catching the main contradiction, who first hung up the phone, and the standard order of entering and leaving the elevator, can prevent you from losing your speech and behavior, and enable you to get more information from the other in the shortest time. It enables you to find a breakthrough in solving many problems.