Conversation Etiquette In Workplace Etiquette

People's behavior on the outside world is not only an individual behavior, but also affects the image of the Department, the enterprise and even the image of the country.

Therefore, we must always pay attention to maintaining our image, grasping foreign etiquette knowledge and understanding etiquette rules, so as to open the door to international cooperation.

First of all, pay attention to personal image. First impressions are very important, including appearance, manners, manners, clothes, etc.

If you realize that you are representing your country, nation and unit, you should be calm and decent. You should not be afraid of inferiority or arrogant arrogance.

Seriously and strictly abide by all your commitments, you must count your words and promise to cash in.

We should grasp the specific measure of hospitality and hospitality.

Otherwise, it will backfire. It will make people tired or suspect you have ulterior motives.

Modest and appropriate, on the one hand, oppose to blindly elevate oneself, but there is absolutely no need to belittle oneself and to humble oneself.

Respect for privacy, business etiquette conversation, do not involve income and expenditure, age, marriage, health, home address, personal experience, political beliefs and so on.

Conversation etiquette in business etiquette should pay attention to the following points:

1 the attitude of conversation.

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It refers to the expression of a person's behavior in the whole process of conversation with others, as well as the personal accomplishment and the basic view of the object of conversation.

To some extent, the attitude of conversation is sometimes even more important than the content of conversation.

In foreign affairs, especially when dealing with a foreigner, the attitude of conversation usually gets more attention from the other side.

For every Chinese who is involved in foreign affairs, the following 3 points must be noted in order to meet the requirements of the conversation.

(1) pay attention to language.

When speaking with foreigners, the choice of language is very particular.

In general, you can use the general language or directly use the language of the country where the association is located.

In formal official activities, in order to embody the dignity of a sovereign state, it can only use the language of its own country and then plators through an interpreter.

Sometimes, we do not necessarily have to be proficient in the Mandarin language of the countries where the contacts are located. Even in informal occasions, even a few sentences in the current study can make the other party feel more intimate.

(2) pay attention to your looks.

The so-called expression here refers to the expression and movement in conversation.

When talking with foreigners, they should be friendly and relaxed.

When speaking, you should pay attention to being humble, respectful and courteous.

When you speak to your partner, you must be attentive and listless.

No matter what you say or listen, you should not be absent minded, perfunctory, or exaggerated and aggressive.

Pay special attention to yourself.

And gestures.

Do not raise your eyes and look around. Your eyes do not dare to talk with the person you are talking about. Do not break your teeth.

(3) pay attention to the tone.

When speaking with others, you should not be careless in speaking. This is the so-called tone problem.

When talking with foreign friends, we must pay attention to equality and courtesy in our own tone.

In conversation, we should try to use some modest words, honorific words and polite words without making any gestures.

It is neither necessary to be overbearing, domineering or affectation in conversation, to drink or drink to the other person, nor to be servile, bent or greet in tone.

2 use of address.

Address refers to the name used to express the relationship between people when talking.

When interacting with foreigners, when they engage in social activities, especially in more formal occasions, they should choose the following names:

Honorific title.

It is almost used for any occasion, mainly including "Sir", "Miss", "madam", "madam".

It should be emphasized that when addressing a woman, it is best to match the "Miss" or "madam" according to their marriage.

If it is difficult to judge at the moment, it can be called "Lady".

In some countries.

The honorable title of "Your Excellency" can also be used, but it applies only to ministers, senior officials of the general assembly.

Many times, honorific titles can be combined with names, surnames or industry titles.

Honorary title.

In interpersonal communication, if a partner has a highly valued academic degree, academic title, professional technical title, rank, title, etc.

For example, "doctorate", "Professor", "doctor", "lawyer", "judge" and so on, can be used as appellation.

Sometimes, such honorable titles can be combined with surnames and names.

For example, "Professor George Marshall", "General Haig".

Germans and Austrians attach great importance to the titles of titles. If they are doctors and professors, they should be very happy to use this title.

Official address.

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In general, it can be directly proportional to each other's duties.

For example.

It can be called "minister", "Premier", "President", "section chief", "director" and so on.

However, some countries are not accustomed to adopting such names.

In other countries, administrative positions are often seen in senior positions, such as presidents, ministers, mayors, etc.

The general duties, such as director, director and section chief, can hardly be heard in the West. Especially in enterprises or companies, they are basically not called positions. Usually such official addresses can be combined with honorific, surname and name together.

General term.

It is called surname, plus Mr. and other honorific titles.

Unless it is very familiar, it is not directly named.

Special title.

It mainly refers to the special address for royal members or clergy, such as "Majesty", "Pope", "priest", "priest", "ah", "Rabbi", and so on.

3 the choice of content.

When talking, the most important thing is to push the specific content.

When talking with foreign friends, especially when they engage in more informal informal conversations, they must think twice about their contents.

It is generally believed that when talking with foreign friends, it is appropriate to choose the following 3 aspects:

(1) content that respects.

Every country has its own glorious history, fine traditions, unique customs, outstanding culture and outstanding achievements.

If you talk with foreigners, if you are involved in this aspect, you will undoubtedly make your partner proud and happy.

(2) cheerful and relaxed content.

Sometimes, when chatting with others in informal places, it is often inappropriate to choose too deep, boring and boring content to avoid being too disagreeable.

At this point, let's talk about some cheerful content, such as entertainment, leisure, fashion, film and television, event cooking, and so on.

Sometimes, weather can be used as a conversation.

(3) the object of conversation is exactly what he has.

Asking for advice directly from the conversation can not only find topics of interest, but also express their respect to the other side.

As long as the contents of the consultation are really the merits of the other side, they usually give them great attention.