Basic Knowledge Of Telephone Etiquette

In business contacts, the ordinary phone call is actually a very impressive phone image for the calling unit and the caller himself. The so-called phone image is the collection of language, tone, content, expression, attitude and time sense in the whole process of telephone conversation.

First, the phone rings two times, then do not delay time. Pick up the first sentence of the receiver and say hello first. If the phone rings four times, pick up the receiver and say to the other person, "I'm sorry to have kept you waiting." this is politeness, which can dispel the unhappiness of waiting. If the content of the telephone is more important, the telephone records should be kept well, including the name of the unit, the name of the calling person, the content of the conversation, the date of the call, the period and the telephone number of the other party.

Two, the beginning of the telephone will directly affect the customers. attitude Opinion. When you talk on the phone, you should pay attention to using polite words, such as "hello", "please", "thank you", "trouble you" and so on. When making a phone call, you should be upright, have a friendly manner of speaking, and be clear in your language. Even if it is just a simple greeting, it will leave a good impression on the other side. As long as a smile on the face, this beautiful and bright expression will naturally be passed on to each other. Especially the first call in the morning, the two sides are kind and pleasant. Voice It will make people feel cheerful and will leave a polite impression on people. After the call is turned on, give the best regards and ask the other party's unit or name. Don't let the other person guess who he is (especially friends and colleagues who haven't seen you for a long time) to make the other person feel embarrassed.

Three. Phone You should ask politely: "is it convenient to talk now?" Generally call home, after dinner or rest day afternoon is good, call the office, around ten a.m. or after work in the afternoon is good, because these are relatively idle time, suitable for business.

Four, when you call or answer the phone, don't talk to others if you don't leave. Don't talk to others after you use your hand. If you have to, apologize to the other person, please wait a moment or call the other party later.

Five, when the person you are looking for is not present, do not spread the message freely to avoid unnecessary trouble. If necessary, record your phone number, name and telephone number.

Six, learn to cooperate with others. When we answer the phone, we should constantly say, "yes, yes", "good, good" and so on in order to show serious listening to each other's speech. According to the identity of the other party, age, occasions and other specific circumstances, coping styles are different.

Seven, the courtesy before hanging up should not be ignored. Before you hang up, say to the other person, "please give me a lot of advice," "sorry, disturb you in your busy schedule" and so on, will leave a good impression on the other side.

Eight, try not to make personal calls in office space. If you receive personal calls in your office, try to shorten the call time, so as not to affect other people's work and damage their professional image.