Telephone Etiquette Skills In Social Etiquette

Telephone is considered as a convenient communication tool by modern people. It is very important to use telephone language in daily work. It directly affects the reputation of a company. In daily life, people can roughly judge each other's personality and character by telephone.

1 make good preparations before making phone calls: be mentally prepared and energetic; consider the general content of the call, if you are afraid of missing the phone, write down the main contents for your memo.

2 after calling, you should first say "hello" and ask the other party: a unit and an individual.

After you get a definite answer, you will report it to your family and your personal name.

3 if the other person helps you find someone to listen to the phone, then the person who calls should hold the microphone and not put down the microphone to do anything else.

4 when you tell "no", you should not hang up, but say, "thank you. I'll call again later" or "if you can, please let me know" or "please tell him to call me back when he comes back. My phone number is..."

5 dial the wrong number, apologize to the other person, "I'm sorry, I made the wrong call", and must not be rude.

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6 if you ask the other person to keep a record of your phone calls, be patient. Don't rush to ask, "OK?", "why so slow!"

7 when you make a phone call, speak to the microphone. Don't speak too loudly or too small. Speak with rhythm, express clearly, concisely, clearly articulate, avoid speaking and affectation.

8 when calling a unit, you should avoid the time just to go to work or rush to work, because the person answering the phone is impatient.

Home phone calls should be at lunch or dinner or at night, but too late or napping time is not appropriate.

9, the call should be simple and clear, and the important content can be described again to the other party in order to confirm.

10 do not take personal phone calls to discuss personal matters.

11 after the call is finished, you should be thankful to the other person: "excuse me, I'm sorry, thank you for answering my call in busy schedule," or "I'm glad to speak with you. Thank you. Goodbye."

1 when a general bell rings, it is time to answer the phone.

If the bell rings four times, it will be impolite to pick up the phone again. When you pick up the phone, you should say, "sorry to have kept you waiting."

2 generally speaking, after you pick up the microphone, you should say "hello".

3 introduce yourself again. Can I help you?

4 listen carefully to the phone content of the other person. When you listen to the phone, you should say "yes, good" and so on. Let the other person feel that you are listening carefully and do not interrupt the other person's speech.

5 if the other person is not looking for you, you should be polite and ask the other person to "wait". If you can't find the person you hear, you can automatically provide some help. "Do you need me to tell you?"

6 if the other person asks for telephone records, he should immediately take out paper and pen for recording.

Telephone records: WHO, WHOM, What, Why, location and time (When).

7 when the phone is over, hang on the hook and wait for the other party to hang up. Don't hang up hastily. Even if the other person's voice is down, hang up.

Don't talk too loud, so as not to make people feel rude.

8 when you encounter a wrong phone call, you should be polite and don't say "how to fight."

9 when you answer the phone, try not to do anything else. If you have something to do in the middle of the road, you must walk away, and the time should not exceed 30 seconds.

Telephone has become an indispensable means of communication in daily communication. Therefore, it is very important for us to learn to receive phone calls in our daily communication. It is a good social etiquette to choose the right time to call, check the number dial, and listen carefully when answering the phone.