Is It Difficult To Find An Answer?

Because of the particularity of cross-border goods, the source of goods comes from multiple channels and batches. Consumers can not be judged by fake packaging. But one thing is the truth. When consumers buy cross-border goods, it is difficult to directly find manufacturers to verify, even if some foreign enterprises have offices in China because of goods. Sourcing Unlike domestic sourcing, it is not always possible to provide corresponding validation services.

Last year, Mr. Chen's child was born. He received a diaper from a businessman at a cross border e-commerce platform, a total of three bags of King M. After a few days, the child has a red buttock and urine is often wet. Mr. Chen found it very suspicious that he was not wet. He began to pay attention to the urine.

"I took the other flower king's urine not wet to compare with these meticulously, discovered that is really different, most obviously, the suspected false urine is not wet the elastic band is narrower, and the elasticity is not good, one pull loose, therefore easy to leak. In the past, baby's stool and urine would leak unless it was full, but with these, almost every day had to leak several times. Mr. Chen found the source company by tracing the source code, but the company's reply is: all customs formalities are complete, the purchase channels are legal, and there will be no counterfeit goods.

Mr. Zhu believes that consumption experience is more cruel.

Mr. Zhu shared the consumption experience on the Internet. He mentioned that he bought a cow's milk powder at a cross-border electricity supplier. He didn't expect to have a foreign body like a broken cotton batten in the milk powder.

Yesterday, the reporter contacted Mr. Zhu. He said, this is the second time to buy at this businessman's office. For the first time, he bought cowshed milk powder. This time his wife bought a can of cow's milk. Bought first to store up goods, after a month or so Kaifeng eat, eat two or three times. When milk powder was used, the family found a small red thing in the milk cans. This is very conspicuous in the milk white milk powder, and the widest place is about one centimeter. It looks like cotton wool, but it feels very hard. " But businesses provide supply chain self-evident innocence, proving that milk powder is a regular product.

"Just after that, I no longer dare to buy milk powder through cross-border e-commerce platform." Mr. Zhu said he is now looking for a friend in Japan to bring milk powder.

Yao Jianli, a researcher at the China Electronic Commerce Research Institute, said that they received more complaints from cross-border electricity suppliers, mainly after sale. service In terms of selling and selling, the categories of complaints for sale are mainly milk powder, diaper and other maternal and infant categories, as well as clothing, bags and other luxury items.

The question that consumers who buy fake products want to know is fake or genuine goods, like Mr. Chen in the above case. He understands that domestic institutions can only test whether goods conform to national standards. Similarly, in Mr. Zhu's complaint case, Cross border traders Also communicate with Holland cattle factory, manufacturers mean that products have been in China, do not accept foreign origin inspection, direct compensation.

Even if commodity brands have direct stores in China, it is also very difficult for consumers to authenticate them. Ms. Wu bought a Burberry wallet on the cross-border electricity supplier platform at a price of about 2000 yuan. But when she got the goods, she was shocked. There was only one layer of cloth outside the wallet and no carton packaging. When you open it again, there is no filling inside the wallet, and there are some on the seller's homepage. The information she received from Burberry and Burberry on the Yi Avenue was that they did not provide inspection services.

"I can't judge the authenticity of Burberry wallet. My rights card is in the first pass." Ms. Wu said.

A lot of people who spend on the cross border platform and afterwards protect their rights told reporters that if they want to understand the true and false, they must invest a lot of manpower, money and energy. And even if you invest, you may not be able to make it clear.