Shopping Guide Sales Skills: Frustration Into Power

Salespeople often spend a lot of time and experience on a client, so in the process of selling, there are some small problems that can easily lead to customer churn, so that all our efforts are wasted. Under such circumstances, it is easy for us to have a sense of frustration.

When the clothing guide is frustrated, it will be in a bad mood, which will lead to an increasingly bad turnover.

At this time, the problem is very serious. So how can clothing guide adjust its mindset and turn pressure into power?

1, the first category.

Extroverted and angry.

Once you find that your efforts are not consistent with your expectations, you will instantly anger your customers.

For example, we will say or think, "what's so great about you? Do you have a few bad money?" so as to soothe our inner dissatisfaction and frustration.

There are some serious and even face to face customers.

This inner discontent often plates into many external forms.

For example, I once saw salesmen see me without buying, and immediately became indifferent from the original 100% enthusiasm.

If you start to become cold at once, you will not follow in the process of purchase.

For example, right away, stand attention and turn right.

For example, immediately go back to complain about customers with colleagues.

And so on, the degree is clear and heavy, but they are external manifestations of internal frustration.

If this situation is not adjusted immediately, it will seriously affect the salesperson's attitude towards customers and products in the long run.

Some of them are too extrinsic. By complaining constantly to other colleagues, they can also affect other colleagues' attitude towards their customers. In the past, a unique reception culture has been formed. For example, some stores are very enthusiastic, some shops do not give you face and so on. I think we all have a similar feeling.

In fact, for this kind of situation, we should guide people to adjust themselves, for example, you should tell yourself: "no matter, today's customer will not buy tomorrow will buy!" or "no matter, the customer is in a bad mood today, it must be because the family quarrel with his wife, so I have to care more about him" or "no matter, the customers are tempered today because they may encounter some annoying things" and so on, so that you will not affect your mood because of the customers' mood, mood and expression.

The 2 and the second category.

Introverted blame.

So this type of

We often blame ourselves on our responsibilities, for example, we will blame ourselves: "it is my fault that I do not know enough about the product, which will lead to the loss of customers" or "I am too stupid, always making uncertain customers" or "it seems that I am really not suitable for sales" and so on.

But in the long run, it will definitely affect a sales confidence.

Self confidence is the lifeline of excellent salesmen, and a certain degree of competition leads to motivation.

Selling is not just about the product itself, but rather about yourself, assuming that you lack confidence in yourself and products.

How can I choose you?

So in the face of this setback, you can't deny yourself, so what should you do? You should position it as a temporary setback or turn it into a driving force for your own efforts.

For example, when I encountered this kind of problem, I would tell myself: "it's okay, I just haven't done a deal yet" or "customers just haven't bought it for the time being, so I want to further communicate with customers, believe that he will buy" or "customers have not bought for the time being, probably because my commentary on the product is not enough, so I have to practice the reception of product knowledge" and so on, so as to stimulate the motivation of my efforts, so that the mentality has changed and my behavior has changed.

What you think?