Linzhou City Land Tax Bureau Tax Service Hall Sincere Dedication Courage To Play

In 2014, the Linzhou Municipal Taxation Bureau's tax service office, guided by the "convenience of people doing tax and spring breeze action", conscientiously implemented the nine requirements of tax related services, thoroughly carried out the mass line educational practice and the masses' satisfaction with the creation of grass-roots stations, worked hard on tax payers' service taxpayers, based on their posts, worked hard and dedication, continuously improved the quality of service, and set up a good image of the tax revenue window in the society.

First, we must grasp the hardware construction.

In strict accordance with the requirements of standardizing the construction of tax service offices, based on the unified establishment of tax service areas, consultation and guidance zones, self service tax zones and waiting area, a set of hardware facilities such as double screen, calling machine, self service tax terminal, photocopier, large screen, and pen, paper, stamp pad, form form, presbyopic glasses and so on are equipped.

However, due to the high frequency of use of some electronic devices and a certain number of years, it is often prone to failure.

In the light of the principle of thrift and frugality and not affecting normal work, we often use the rest time to carry out the overhaul, and we can never replace the repaired ones, thus ensuring the normal use of the tax service facilities.

At the same time, we should increase investment in the environmental sanitation of the hall, try to keep the windows clean, clean and comfortable, and orderly tax environment, which has been unanimously recognized by taxpayers.

In July 19th last year, Xing Yuanmin, the leader of the twelfth party steering group of the Central Party's mass line educational practice, and Wang Jun, Secretary of the party Secretariat and Secretary of the State Taxation Administration, listened carefully to the report of the Linzhou Municipal Bureau on the convenient tax service measures during the investigation and guidance of the second batch of Party's mass line educational practice in Linzhou.

Two is to grasp the implementation of the system.

After the implementation of the national tax service standard for county tax authorities, a large number of tax related services moved to the tax service hall.

Under the premise of increasing workload and constant personnel, we can reasonably allocate jobs to ensure that tax related documents can be accepted and pmitted, policy consultation, tax service and leadership duties can be carried out as required.

The three is to grasp the work style.

Hall personnel work in the window line, every word and action is under the supervision of taxpayers, all related to the image of land tax.

For this reason, we ask that we must strictly implement the attendance system, the dress system and the system of civilized taxation, and strictly prohibit doing things that have nothing to do with work and affect the image during work.

At the same time, through convening a symposium, issuing a form for soliciting comments, etc., we actively solicited opinions and suggestions from taxpayers on tax services, and took the initiative to accept supervision so as to better improve their work.

Over the past year, there have been many advanced deeds of quality service in the hall.

On one occasion, two financial officers from a company in Zhengzhou came to the hall at 12 noon. At that time, the duty officers outside the hall were locking the door. They knew that when they wanted to return to Zhengzhou in the afternoon, they contacted Han Yanqing, who was on their way home. Xiao Han immediately returned to the hall, reviewed the tax related materials, and opened up a ticket for about half an hour. The two taxpayers felt so upset that they had to invite Xiao Han to eat. She was politely declined, and the two people touched the road, "thank you."

Such a thing happens frequently in the lobby. It has become the consensus of the hall staff to satisfy, approve and move the taxpayer with good service.

It is known as the "hometown of architecture". With the rapid growth of tax revenue in the construction industry, the amount of tax collection and the issuance of external permits increased year by year. The hall issued 12 thousand external permits in 2012, up to 18 thousand in 2013, and 36 thousand in 2014.

As a result of the issuance of external permits, a number of external permits must be written off, so the workload doubled.

After entering the fourth quarter of every year until the Spring Festival, it is the peak period of the construction project settlement. Many people who issue the external permits often have dozens of copies or even hundreds of them. Every day from morning till night, the three floors and three floors of the tax window are busy.

Before the Spring Festival in 2014, the hall lasted for a month to work overtime every day until 89 o'clock in the evening. When the staff outside the window were busy, other windows staff would go up and volunteer to stay together until the taxpayers leave.

One winter, many workers were tired of their health.

Fang Meng, the degree of glasses increased by more than 100 degrees, and the neck had been pumped up and had to go to the hospital for rehabilitation. Hao Xiaofang, who was responsible for building data statistics, did not have time to make reports during the day. He had to use the evening and rest days to do the problems, but her waist and neck had problems. However, there were few mistakes in her work. Liu Ruihong and Zhang Weiyun had already been over the age of years, but they still fought with young people in the front line of work. They often sacrificed their rest days to issue certificates for taxpayers. Li Yanyong, who had worked for nearly twenty years in the tax window, had to go anywhere. Just joined the local tax work.

Before and after the three phase of the golden tax, the volume of business has increased significantly compared with the past. The existing strength of the hall is too heavy. The leaders of the Linzhou Municipal Bureau attach great importance to it. Every day, they go to the hall to coordinate the processing of the external permit.

On one occasion, due to the overdue number of external permits issued during the day, the staff of the hall stayed behind to work overtime, and each of them was assigned the corresponding workload. The leaders of the Municipal Bureau and the relevant departments were escorted throughout the whole process, and the collection and management department was responsible for handling the difficult problems. The office was responsible for the timely sealing of the official seal and had been busy until nine o'clock in the evening.

In 2014, according to

The statistics of service efficiency system, the workload of the hall is 38 thousand times, and when the windows are busy, they can not attend to the call number and sales number, and most of their workload is not counted.

The recognition and praise of taxpayers is often accepted by taxpayers. Taxpayers often exclaim: "you guys are doing more work a week than some units. It's too hard for some people to do more work a month or even a year."

Iron must first be hard.

We should implement the "one hall, one stop" tax service mode to provide taxpayers with personalized, humanized and interactive ways to the maximum extent possible.

We must have a strong and high-quality cadre contingent.

Over the past year, we have constantly increased the intensity of learning and training for window personnel. We have studied the contents of the mass line educational practice activities, the national tax service standards for county tax authorities, the on-line operation of the three phase of Golden Tax and so on, and constantly improve the quality of the whole political business by means of "old belt new" and "post training".

At the same time, we should improve the efficiency supervision and assessment mechanism, and combine the operation of the tax service efficiency management system to carry out the activities of selecting the best tax service attendants on a monthly basis, so as to stimulate the enthusiasm of our officers in doing business.

In its work practice, the bureau also attaches importance to the problems of system enforcement, supervision and implementation in combination with the law enforcement risk points at various posts, and establishes and improves the internal law enforcement supervision mechanism. It requires that we always bear in mind that we should take the tax collection and management act as the benchmark, strictly enforce the scope of the law, strengthen accountability and effectively prevent violations of discipline in the process of law enforcement.

Through the above measures, the hall has created a cadre contingent with excellent political skills, proficient business and excellent style. Some advanced models have come to the fore. In the past year, 4 comrades have been rated as star and advanced workers in tax service by the Anyang Municipal Council.

Li Xin, deputy director of the hall, is good at studying and diligently studying business. It is widely recognized as an expert in solving business problems. Even many taxpayers know that "Li Xin is the victim of the accident", and Li Chao, who has joined the civil service examination for less than two years, is responsible, hardworking and hardworking.

With the help of advanced models such as Li Xin and Li Chao, all the staff in the hall have been striving for the best sense of excellence. They have made a sound service brand in the high quality and high efficiency, and the image of the local tax has been promoted in an all-round way.