How To Make A Prospective Client Your Friend In Five Minutes?

Salesperson Chen Chen said: "my sales performance has been bad, not that I am not diligent, mainly because I can not tell jokes.

Once, my manager and I went to talk about business. In less than a few minutes, the manager was joking with his client like a friend.

But I, like a wooden stake, poked there, too failed! "

When the manager saw him like this, he said to him, "if you read 300 poems of the Tang Dynasty, you will not sing.

If the client says he is busy, you can say that you don't want to earn so much money.

In this way, when we laugh, the atmosphere will soon ease off.

In fact,

The most important thing is to have a flexible mind, quick thinking and better communication.

When negotiating, do not treat customers as God. If you treat customers as your friends and maintain a mindset towards your friends, customers will not feel constrained.

Many salesmen feel that it is a serious matter to discuss business with their customers. They should pay attention to etiquette and be strict in speaking.

As a matter of fact, many managers and salesmen pay special attention to something outside the business when they negotiate with customers. These seemingly unrelated businesses can affect the success or failure of a business.

To win business, we must first win the hearts of customers.

Especially in the short time, the salesperson can not immediately talk to the guests about any new purchase plan. They usually chat with guests very freely, such as what kind of life, family, education, interesting things and so on, and then invite customers to dinner.

It is like feeling like a stranger in a foreign country, who regards customers as his good friends.

In fact, it is very difficult to develop from ordinary cooperative relationship with customers to friends who can share their experiences, and it takes much more effort than making a business.

Of course, the meaning may be deeper than a business!

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From the academic point of view, to maximize the lifetime value of customers is one of the most important criteria for successful marketing.

What is the lifetime value of a customer? Simply speaking, it refers to the value that a customer spends for a product's lifetime.

This lifetime value reflects the loyalty of the customer to this product, and loyalty comes from the customer's affection for this product.

Customers' feelings about the product, including the quality, price and satisfaction of the product, will also be influenced by subjective factors, that is, the relationship with salesmen, and may even be higher than objective factors.

Making friends with customers is not "taking customers as God"?

Talking business with customers like friends can not only make customers feel valued, but also have a sense of trust for salespeople.

Maintaining this trust relationship for a long time will maximize the lifetime value of customers.

Even if you can't do business, many friends are not bad things.

Of course, you can't go with every one.

When talking about business, they are like friends. From the point of view of CRM, it is impossible to have such energy and resources.

When selling business with customers, salespeople should also pay attention to the fact that they must maintain a serious, pragmatic and honest attitude, so it is best to form a habit.

If you want to do business for a long time, you must be frank and try hard to win a win-win situation instead of spending your time thinking about each other.