Maintain Good Service Attitude And Throw Off "Three No".

Which drives customers away?

For example, in the shop, the face is very grim and very serious. Maybe he has just finished with his next companion, but he didn't think that his face was unnatural because of his bad mood.

A lot of customers went to the front door of their shop, and they turned to their competitors.

Another expression is that the shopping guide lounge in front of the counter, or concentrate on reading the fashion magazines in his own hands.

This gives customers a very unprofessional feeling and generally does not enter the store.

(2) shopping guide staff should not say "drive away customer's speech".

Customers haven't entered our store yet. Our salesperson said, "Hello, welcome to". "Hello, what do you want to buy?" when customers did not want to enter the feeling, when they heard this, the unconscious would have a feeling of being dragged in.

So many customers will continue to move forward to avoid this feeling.

A customer just walked to the store, and he stopped in front of a product. The shopping guide immediately followed. "The performance of this product is...

The characteristic is... "

Let's introduce it right away.

The customer looked at the shopping guide, without speaking, and then came to the next commodity. Immediately, our shopping guide went to the front of the customer and began to introduce, so he kept walking until he sent the customer out of the door.

Many shopping guide members also said, "for a long time, I did not say a word, nor did I know what you wanted to buy and wasted all your time."

In fact, the result is the fault of the shopping guide.

His excessive speech stopped customers from buying and thinking.

The right thing to do is to give customers a time to think about their products, then ask the customer: "what products do you need, and what problems do you need to solve with your products? I can recommend them for you".

Sometimes, the shopping guide tells the customers who just entered the shop, and the store stipulates that all goods must be bought and sold.

Then the customer will quit immediately. He thought, "if I don't move, how can I know if I can buy it or not?"

Once we went to the famous Dixon link to buy a cell phone. We looked at a mobile phone to let the guide guide take a look.

The shopping guide said with alarm, "do you want to tell me if you really want to buy it? If you want to buy it, can you get it out?"

I asked why, the guide answered, because some customers did not buy the phone and took the instructions, so the shopkeeper announced such an order.

At that time, we thought that this is the problem of the store manager. The shop keeper is afraid of losing the small instruction manual, and obstruct a large number of customers who have the intention to purchase.

Such a store manager must be unqualified.

At the door of a shop, hostess or doorman are often set up to meet customers at the front door of the store.

It was originally a polite way for stores to show their customers' attention, but they stared at the people in the past, looking for prey.

"Why? Why didn't anyone come in?" another colleague would say, "Oh! I don't know!" why? - two door gods went to the door to stop all our customers!

Another act that annoy customers is "soliciting".

There are thousands of IT counters in Beijing Hailong, and there are as many as 9 competitors within 3 meters.

From the roller ladder just a foot, on the face will be a group of people greet you warmly, want to pull your hand, carry your body, grab you to your booth, the competition is fierce.

I once observed hundreds of customers at the exit of Hailong store and good market. Nearly 80 of the customers were hiding in the opposite direction. Customers who could have strolled to your booth were scared to your competitors.

Another 20 of the customers were successfully pulled to the stall, but the time of stay was not more than 30 seconds and went out in a hurry.

I have asked 5 such customers, their answer is, "feeling is forced to come in. If you buy things here, you will hurt yourself too much, or go somewhere else to buy comfort."

Therefore, "soliciting" should also pay attention to art.

The brilliant guide will stand in the opposite direction 2 meters away from the nearest exit of the ladder exit.

The opposite direction of the "soliciting" corps is exactly the direction for 80 customers to escape, and a large number of customers will take the initiative to run to your station.

2 meters is the most appropriate distance to intercept customers.

First, no one competes with you; second, when the customer just quit the "soliciting" corps, the instant feeling is with some resistance. After walking for 2 meters, the mood gradually subsided, and it is necessary to find out which stalls to buy. At this time, you just solve this big problem, and he will walk with you to the booth voluntarily, and choose products peacefully.