Telephone Is The Most Important Language Communication Tool Nowadays.

　　 Phone

Check the number before dialing. Do not dial it before you ask the other person, "where are you?" Depending on the identity, age, relationship and purpose of the speaker, there should be differences in terms, mood and so on. It is polite to say "you (you) well" after connecting. Next, you should first report to your family and name, and find out what department and who are you looking for. At the beginning of the call, you should ask if the other person is easy to answer. The speech should be neat, sound high or low. The key information about time, place, name, number and so on should be verified and repeated, so as not to make mistakes.

Telephone calls from secretaries or others are essential for polite language, such as "excuse me", "trouble you" and so on. The receiver needs to return his phone number. If the line is blocked, the conversation must be interrupted. Dial the wrong number, disturb others, apologize, do not ask who the other person is. Politely say "goodbye" after the call.

Call the phone, whether it's a notification, a date, a congratulation, a thank you, a complaint, etc., to think ahead, and not to think about where to go. You can't talk on the phone during office hours, do not occupy public phone to handle your own affairs. Call time should be appropriate. Public phone calls should be kept away from work, work or dinner. Private phone calls, try not to interfere with the rest of the rest, dining, holidays and so on. Pay attention to jet lag when making international long-distance calls.

　　 Answer the phone

Answering phone calls is friendly and cordial, and is a sign of accomplishment. Although you can't see your face when you answer the phone, the other person will feel your attitude and mood from your tone and tone. Telephone rings should be answered within three voices. The delay time should be explained and apology. The standard terms should be: greeting + self reporting the name of the unit, and sometimes personal name, such as "Hello!" the foreign affairs department (+ Li Ling). Please speak. " The tone is natural, high, low and moderate. Sometimes, it is necessary for the caller to answer the questions and questions on the spot. Sometimes they need to consult and check. If the time is short, they can wait for a while. If the time is longer, they should say "sorry" or call for another time. Important phone calls or the right to deal with them must be recorded and reported to leaders, including the other party's unit, name, telephone number, conversation time, content and so on. As for how to reply the processing advice of the caller, after the leader's instructions, he can reply to the other party. For those who want to make their own phone calls, we must treat each other with courtesy, solve them, and solve them. We must be patient and explain. We must not play the role of perfunctory, shirk or kick the ball. You can't reprimand the wrong phone and let people down. When you talk to sneeze or cough, you should cover the microphone and say "sorry". Don't talk about yawning, drinking tea, snacks, etc.

If you want to speak to yourself on a private phone, respond to your name after Hello, then ask who the other person is. However, nowadays, telephone fraud happens frequently, such as telephone "winning" and "being prosecuted to the court" and so on. Basically, they are all swindling. They should be vigilant to expose their illegal activities and report to the bad.

Instead of making phone calls, you should write down the unit, name, contact method, key points of the call, and whether to reply or not. The operator of the switchboard is to transfer calls, and has no right to refuse requests for calls.

　　 Cell phone

Attention should be paid to public morality when using mobile phones. On some occasions, you must turn off your cell phone or mute, such as meetings, classes, ceremonies, courts, banquets, balls, hospitals, concerts, theaters, libraries, gas stations, planes and sleeping time. When speaking on a cell phone, people should avoid the crowd and lower their voices. Talking loudly about public affairs in public places is a selfish act that hinders others and a disrespect for the surrounding people. In addition, weird and low tones can also make people look.