Harbin Shoes And Hats And Other Products Complained Highly Of Overlord Clauses.

A few days ago, the trade and Industry Bureau of Harbin City, Heilongjiang Province announced the statistical analysis data of consumer complaints and complaints in Harbin in the first half of 2014. In the first half of this year, Harbin industrial and commercial bureau and Harbin Consumers Association received 37020 complaints, complaints and reports, representing an increase of 155% over the first half of this year. Consumer The economic loss is 1 million 985 thousand and 500 yuan. According to the statistical analysis data of complaints and complaints, there are more complaints about mobile phones in commodity complaints, and in terms of service complaints, the overlord clause is still a major problem affecting consumers.

In the first half of 2014, there were 3206 complaints about communication products, accounting for 17.41% of the total merchandise category. The main problems reflected are: first, businesses do not fulfill the "Three Guarantees" obligations; two, there are false propaganda in the integration of mobile phone activities and the sale of mobile phones on TV; three, there are "special fees" for some small brands such as the old machines. Ms. Zhang bought a mobile phone through TV shopping in May 14th, and found that the phone could not connect to WiFi for a week or so. Subsequently, Ms. Zhang contacted businesses to ask for returns, because businesses had not yet dealt with them. Ms. Zhang Complaints to the business sector. After mediation by businessmen, businesses return products for consumers according to the "Three Guarantees" regulations.

2348 complaints about clothing, shoes and caps were accepted, accounting for 12.75% of the total merchandise category. The main problems reflected are: first, businesses do not fulfill the "three package" obligations; two, sales of goods such as discounts, promotions and so on are sold to consumers, and do not provide after-sale services for this reason; three, the "three package" responsibility is refused on the ground of "human caused quality problems". Mr. Lee bought a pair of sports shoes worth 1950 yuan in a shopping mall in April 13th. He wore less than 10 days to "cross section". Mr. Li asked for a return, but the merchants refused to deal with it. The reason was that there were no quality problems such as breaking section and other quality problems on the credit card. After the communication between businessmen and businessmen, businesses eventually returned to Mr. Lee according to the "three package" requirement.

In the first half of 2014, there were 1089 complaints of catering and lodging complaints, accounting for 10.83% of the total service complaints, 872 complaints about spanportation and 8.67% of service complaints, and 871 complaints about telecom services, accounting for 8.66% of the total complaints of service categories. The main problems are repeated in the industry. Value insured fee The overlord clause such as meal fee, compulsory consumption and so on. Mr. Li, a consumer, passed a logistics consignment computer from Harbin to Hegang in June 1st. After arriving, he found that the computer screen was broken. Mr. Li asked the businessman to compensate the computer screen, but the package outside the business was not damaged. After mediation by businessmen and businessmen, the businessman finally compensated Mr. Li for 400 yuan, and Mr. Li agreed. Ms. song 2013 (2013 store) bought a prepaid discounted card for a restaurant in November, worth 3000 yuan. In May this year, the restaurant suddenly announced that the shop had to be renovated for one month. Ms. song was afraid of the situation of deserted people. She asked the restaurant to return 1600 yuan in the card, but the restaurant insisted that consumers should continue to use it after renovation. After the mediation of the industrial and commercial personnel, the restaurant returned 1600 yuan in the card.