Language Skills For Different Types Of Customers

< p > strong > 1, opinionated customer < /strong > /p >

< p > faced with such customers, the language can be used with the method of playing hard to get rid of. After giving a brief introduction to the product, it can say to the customer: "the product introduction is so much. Consider it yourself. I will not disturb you. If you are right, please contact me."

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< p > when introducing product introductions, you can not introduce this type of customer in detail, pause or silence, and tell him: "I think you already know the product, so do you need to buy him immediately?" < /p >

< p > < strong > 2, blow up customers, < /strong > /p >

< p > in front of such customers, salesmen can also listen to the same way, echoing, for example: < /p >

< p > Salesperson: "I agree with you too!" < /p >

< p > Salesperson: "Oh? Is that really the case? It turned out to be so!" < /p >

< p > Salesperson: "you said nothing wrong, indeed it is!" < /p >

< p > Salesperson: "your opinion is really unique!" < /p >

< p > strong > 3, impulse < a href= "http://www.91se91.com/news/index_c.asp" > purchase < /a > Customer < /strong > /p >

< p > this type of customer is a type of salesmen who are willing to sell and are hard to sell. In this case, salesmen should win quickly in speech. First, let customers know the benefits of products, and explain that after demonstrating products, they want customers to make purchase requests, so that customers do not have more time to think.

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< p > Customer: "is it a big sale now?" < /p >

Salesperson: "yes, it is now 50 percent off, the price is very favorable, and the time is only one hour," P /p ".

P! We want to buy it as soon as possible. After that time, we will restore the original price. "

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< p > Customer: "really? Then I have to choose quickly!" < /p >

< p > such language has fully stimulated customers' enthusiasm for buying, and customers will take immediate action to buy cheap goods.

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< p > < strong > 4, thought conservatism < a href= > http://www.91se91.com/news/index_c.asp > introvert < /a > Customer < /strong > /p >

In the face of this type of customer, salesmen should show more about the actual benefits and benefits brought by products to customers, and suggest that P try new products.

At the same time, we should observe its actions carefully and offer timely compliments and establish a sincere trading relationship. < /p >

< p > strong > 5, hesitant customer < /strong > /p >

< p > this type of customer shows indecision in buying behavior, and can not immediately decide on buying behavior, with inattention and incomplete thinking.

It's one of the most difficult types of sales persuasion.

In this case, salesmen should encourage more customers to think about problems and make decisions, and can ask more closed questions (using "yes" or "no" answers) to guide customers to think and decide.

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< p > strong > 6, smart and rational < a href= "http://www.91se91.com/news/index_c.asp" > Customer < /a > /strong > /p >

< p > this type of customer is often not influenced or interfered by others in buying activities, but relies on past experience and knowledge to make judgments and decisions.

In front of this customer, the salesman should start with the product, service, information and so on, provide real data and case for analysis and comparison, move the customer with the real benefit of the product or service, but can not simply move the customer with the emotion.

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< p > (1) customers: "I do not need this product, it can not meet my needs!" < /p >

< p > Salesperson: "I think if you can further understand the function of this commodity, you will be interested in this product and will change the way it is now."

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< p > (2) customers: "where is this color still wearing? It's out of date."

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Salesperson: "you are very concerned about the trend, this is the color of last year, but now this color is not simply to repeat the style of last year, but with the new style, with different effects, you may as well try, you are very suitable for such a color." P

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