Remote Communication And Influence In Matrix Management Mode

< p > this year, Emma, 35, graduated from a famous university in China. After graduation, he was selected by a 500 strong company to enter his global research and development team. He was sent abroad for 2 years training.

After returning home, Emma was engaged in material analysis as a research center of China's R & D center.

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< p > Emma has worked for 4 years under the leadership of Richard, head of department head, and Richard has been pferred back to R & D headquarters in Europe and has been promoted.

Emma has taken over Richard's position in China due to her good performance, and has continued to maintain solid line communication and reporting relationship with Richard, and has also maintained a dotted line relationship with the director of R & D center in China. This is a common matrix management mode of multinational companies, and has many bosses as a subordinate.

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After returning to Europe in P Richard, every year in May and October will come to China to inspect the two work. Every time the reception is done by Emma.

Because of her 4 years of working experience in China, Richard is quite familiar with China's business and environment. It is also unkind to Emma's old subordinates. He will stay for a whole week and ask Emma to accompany him all the time.

Emma for the boss's presence, every month or even a few months ahead of time needs to be kept in constant communication with the boss's assistant, discussing and formulating the itinerary plan, and revising the plan again and again according to the special needs of the boss.

The boss's two trip to China a year is really painful for Emma. It costs her a lot of time and energy, and many things can not be disposed of in time. This directly leads to the daily work of more than 20 employees of three teams under her management.

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In October last year's trip to China, Richard also asked Emma to arrange a meeting with clients, not only to see internal customers, but also to sales and technical service staff in various departments of the company, and also to see external customers (that is, the customers who use the company's products). P

For the new request made by the boss suddenly, Emma had a lot of trouble and a lot of trouble.

Because of the nature of the work, Emma usually has less contact with external customers. Therefore, the first reaction of the boss to this temporary request is that this is not the "Mission Impossible" that is hard to deal with. Because usually, the appointment of external customers needs to go through the process, from submit the request to the other party for examination and approval, then arrange the relevant personnel to receive the meeting, and it will take at least 1 weeks.

Emma has made countless calls, sent emails, and sought help from other relevant personnel. After her perseverance, she finally arranged two big clients.

Richard apologized to Emma afterwards and appreciated her ability to work.

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< p > the boss likes Chinese food very much, and this time he specially asked to experience some new concept restaurants.

Emma is usually a simple and casual person. Although he worked with his boss for four years, he did not know much about the boss's taste. In the face of a large number of menus collected by his assistant, Hunan dishes, Yunnan dishes and Guizhou dishes...

Japan and South Korea, feel dizzy, do not know what to do.

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This year, Richard has recruited several experienced direct subordinates at the European headquarters to support China's business development. Therefore, as the head of China's R & D center, Emma will regularly run to Europe and headquarters colleagues to meet in P.

The colleagues in the European headquarters are white men from forty to 50 years old. In their eyes, Emma is still a very young Chinese girl.

Once a European conference came back, Emma waited patiently for European colleagues to send her materials to her after the conference, but it did not wait for three weeks to hear any news.

All of a sudden, one day, she received the e-mail from her colleague, and the other asked her if the material was ready.

This email not only copied many colleagues, but also the boss.

Emma was very angry. At the meeting, it was obvious that the other side promised to be prepared by him and would give it to her.

Emma knows that it is unwise to scold each other and question each other at this time.

She decided to bear this grievance and learn from it.

After a meeting in Europe, Emma will write the minutes of the meeting at the first time and prevent them from happening again.

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< p > I gave her the following advice: < /p >

< p > first, enhance your influence in the company and the whole industry.

As a leader, first of all, we should start from the field of professional knowledge, learn to look at all kinds of operational and strategic problems in the field with a higher and broader view, grasp the global development trend of its products in the industry, and define the characteristics of the industry in China and its organic relationship with the universality of global development, and put forward a forward-looking package solution.

In addition, we should expand effective human resources so as to obtain more efficient information, more efficient channels of work and expand broader personal development space.

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< p > Second, skillfully handling the relationship with < a href= "http://www.91se91.com/news/index_c.asp" > boss < /a >.

The boss comes to China in the name of inspection, but it can also be regarded as a company's benefits to the boss.

So in addition to arranging some work affairs, entertainment is also an essential part.

So when you have to be a conscientious person and learn to observe the taste and preferences of your boss, you will not be in a mess just like Emma.

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< p > Third, raise < a href= "http://www.91se91.com/news/index_c.asp" > work efficiency < /a >, create more opportunities for subordinates to promote their development.

In the face of all kinds of heavy and trivial tasks, first of all, we should sort out the general direction and emphasis of work, and learn to standardize the implementation process of all work.

This will not only simplify work, but also bring greater potential to work.

For example, when the boss comes to China, Emma can draw up a basic schedule and standardize the reception work. Details can be adjusted according to the special requirements of the boss.

In this way, she can pfer the work to subordinates to coordinate, leaving more time and energy to deal with other more important matters.

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< p > Fourth, < a href= "http://www.91se91.com/news/index_c.asp" > relying on psychological < /a > will make it easy to lose initiative and action right.

The result of relying on others often leads to lack of confidence in others.

If a person always wants his boss to teach himself the so-called "new knowledge" before he can make progress, the boss will gradually lose interest in you and turn to those who are more self-motivated.

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