Five Tips To Help You Solve Customer Disputes Easily.

< p > < strong > 1, listening < /strong > < /p >.

< p > customers always have a lot of emotions at the beginning of the "a href=" http://www.91se91.com/news/index_c.asp "complaint" /a, so there will be some overexpression in language and behavior.

If the solution is relative to the customer's peak, it will only make the voice of both sides bigger and bigger, for fear that the shopper will become a spectator, and the franchise store will become a stage.

Therefore, when customers complain, it is the first step to solve complaints by carefully and patiently listening to customers' complaints, letting customers vent their dissatisfaction moderately and easing their emotions.

In the process of listening, we should pay attention to the following points: < /p >

< p > all complaints of < a href= "http://www.91se91.com/news/index_c.asp > > Customer < /a > listen carefully; < /p >

< p > attitude is earnest and sincere; < /p >

< p > do not publish your personal prejudices for the time being; < /p >

< p > record the main points of customer complaints; < /p >

< p > < strong > 2, want to < /strong > < /p >.

< p > in listening to customers' complaints, the solution should carefully analyze the main points of the problem from the point of view of the customer's speech, and grasp the reasons for the customer's complaints and the key points of the core.

And as a terminal complaint resolution, it is also necessary to know what the brand's solution to such problems is and what its terms of reference are.

Because the results of some customers' requests often lie on the basis of their wishes and "hide the lion's mouth" or hide some deterrent language. Therefore, the solution must not only know what the real intention of the complainants is, but also solve the problem within the company's interests and powers.

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< p > < strong > 3, find < /strong > < /p >.

< p > "find", that is, find a reasonable solution. For both sides of the complaint, they hope to find a satisfactory solution through communication.

Therefore, it needs to have a series of problem solving schemes, < a href= "http://www.91se91.com/news/index_c.asp" > brand name < /a >, so that the complaint solvers can be combined freely within reasonable terms of reference.

A mature clothing brand enterprise not only has the material compensation plan, but also should have some humanity care methods, so that the solution of the problem is not only reflected in the product or price, but also should be reflected in the complaint process and after the service tracking.

Therefore, in the "find" solution, if it is within the terms of reference, we should consider "whether the method is in line with the company's service policy", and in addition to the authority, we should timely report and explain to the customer.

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< p > < strong > 4, < /strong > < /p >

< p > listen to and think about it. At this point, the solution is needed to inform the complainant of the solution he considers.

At this point, customers have already released most of their dissatisfaction and need a definite answer from the shop.

This step is the key to the success of the problem solving, but no matter what method the solution is adopted, we must pay attention to the following three points: < /p >

< p > if there is a complaint caused by the shop cause, we must sincerely apologize; < /p >

< p > explain the solution to the customers in a concise and direct way, and use the inquiry tone to find out the customer's reaction; < /p >

< p > rejects customers' unreasonable requests and is enthusiastic and patient; < /p >

< p > < strong > 5, < /strong > < /p >

< p > "check": inspection.

After the two sides have approved the solution, on the one hand, the solution should check whether the various measures to be taken in the solution are in place so as to avoid the customers' greater dissatisfaction or two complaints. On the other hand, check the products or personnel in the store to see whether the same or similar problems still exist.

This is also a check to improve product awareness and enhance service quality. It is a process of summarizing and perfecting.

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< p > sometimes, product problems are impossible to guard against.

But if the products with quality problems are sold, the customers will often cause a lot of trouble for the customers after they are found.

It is called "1% of the error will be the loss of 100% of the customer", so, before the difference is the quality of production or the problem of wearing, each person should take a careful look at the product, and then find out the solution.

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