Liaoning First Quarter Footwear, Hat And Other Daily Necessities Occupy The Top Complaint

In April 2nd, the Liaoning industrial and commercial complaints and Reporting Center announced the results of 12315 complaints in the first quarter of this year. clothing Footwear and other daily necessities are still top of the list.

In the first quarter, the commerce and industry departments of the province received 39904 complaints and 6.5% down compared with the same period last year. Involving the dispute amount of 8 million 220 thousand yuan, successfully resolved 2036 complaints, saving consumers 2 million 570 thousand yuan in economic losses. 745 reports of economic violations were the same as the same period last year.

In the first quarter, the top 5 complaints were: 252 telecom services, 17.86% of service complaints, 211 residents' services, 14.95% of service complaints, 195 Internet services, 13.82% of service complaints, 184 of which appeals to network access services, 89 services, accounting for 6.31% of service complaints, and 28% of repair and maintenance services, accounting for 184 of service complaints.

Top 5 commodities Complaint The hot spots are 512 daily merchandise categories, including clothing, shoes and hats, which account for 22.07% of the merchandise complaints, of which clothing and shoes and hats account for more than 1/2, including 402 household appliances such as TV sets and small household electrical appliances, accounting for 17.33% of the merchandise complaints; 322 categories of communication equipment, including mobile phones, account for 13.88% of the complaints, including 293 items for mobile phones, 204 for food, accounting for 8.79% of commodity complaints, and 140 vehicles, including cars and spare parts, accounting for 6.03% of merchandise complaints.

The above complaints are highlighted by clothing and caps. shoes Exchange is difficult. The "Three Guarantees" service for mobile phones and household appliances is difficult to perform, and even old pieces are filled with new pieces for repair. The main problems of the Internet, mobile communications and so on are that the maintenance service is not timely, the charges are not clear, private fees are opened, and the standard of commitment service is not up to standard.

The main problem of car complaints is that when buying a new car, the consumer finds that the old car has been repaired. After the breakdown of the vehicle, the after sale service is replaced by old parts; the quality of the three package is in question during the validity period, and the after-sales service organization can not eliminate the trouble in time. Some tyres do not have "three packages". When the driver sells the car, he can not deliver the gift that he promised. When the car is ordered to pay the deposit, the operator will not provide the car with the order contract.