New Consumer Law Implemented Taobao Store In March 15Th To Find A Way To Avoid Return.

< p > < < a href= > http://www.91se91.com/news/index_q.asp > consumer protection law < /a > for the first time in the past 20 years will be formally implemented in March 15th. Among them, online shopping has no reason to return for 7 days. It is regarded as a powerful measure to protect consumers of online shopping. No reason to return online shopping will become a code of conduct for e-commerce.

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< p > reporters understand that most of the current commitment to return goods without reason are large electric providers.

Insiders pointed out that the introduction of the new consumer law is conducive to consumers' trust in e-commerce, and is conducive to the long-term development of the industry. But while paying attention to protecting the rights of consumers, we should explore how to protect the rights and interests of sellers.

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< p > < strong > packing will not be returned well, pit father < /strong > /p >

< p > online shopping is convenient, but because there is no visible object, there are disputes in the paction.

Last week, the Consumer Council of Shenzhen announced that in 2013, Shenzhen's Internet (e-commerce) consumer complaints report showed that last year, the Shenzhen Consumer Council received 16098 complaints and complaints about Internet consumption, accounting for 29.18% of all complaints, and 10281 complaints about online shopping complaints.

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< p > new consumer act twenty-fifth clearly stipulates that operators sell products by way of Internet, television, telephone and mail order, and consumers have the right to return the goods within seven days from the date of receipt of the goods, without giving reasons.

There are a wide range of commodities that can be used for return. New consumer products include four categories of "custom-made", "fresh and perishable", "online downloading or audio-visual products for consumers" and "digital products such as computer software" and "delivered newspapers and periodicals".

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< p > reporter understands that at present, there are several big "a href=" http://www.91se91.com/news/index_cj.asp "> electricity supplier < /a > platform no reason to return goods and return threshold is not low.

For example, cosmetics and personal care products sold by Jingdong are not returned except for quality problems, and they need to be checked on the spot. If the goods are damaged, Dangdang stipulates that the original packaging is not unsealed, such as laptops, cell phones, cameras and other products when the goods are returned for personal reasons, which requires that the original packaging of the products should be opened and tested.

Online shops worry about becoming a free fitting room net < /p >

< p > in addition to the large electricity supplier, the seller of Taobao now chooses whether to take part in the "7 day no reason to return" according to its own strength.

Sellers who had previously been unable to promise to return products began to wait and see what their peers would do after March 15th.

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"P > a target=" _blank "target=" _blank "href=" http://www.91se91.com/ "> clothing" /a "retail store owner Amy told reporters that even at the current shop bulletin has shown no return, but each month there are people to return the threat of return, the new method of return delivery may be as high as 20%." if the promise of the return of goods, someone will take the shop as a fitting room, looking for a variety of reasons to return. "

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< p > in order to deal with the possible tide of return, Taobao sellers Miss Lin made a rainy day a few months ago, adding some old Taobao customers to WeChat buddies and doing business by sending new pictures in the circle of friends.

"The same products will be sold at WeChat for less than a few dozen yuan in their own Taobao stores, and some old customers who trust you will be willing to pfer money directly to you, so there is no bad comment or no return."

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< p > because without third party payment platform, there is a certain risk of shopping through WeChat friends circle, and there is no Taobao traffic. However, in order to avoid disputes, there is an increasing number of sellers in WeChat's circle of friends.

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< p > < strong > seller's rights and interests should also be protected < /strong > < /p >.

< p > the implementation of the new consumer law will protect the consumers' rights and interests at the same time, will it increase the operation cost of the electricity providers, making it even more difficult for the small and medium-sized businesses that have already been struggling?

Gao Shenghan, Secretary General of Shenzhen Electronic Commerce Association, said that the demand for online shopping without reason to return would indeed increase the inventory pressure and manpower cost of many small businesses, but in the long run, regulating the operation of the industry is conducive to long-term development.

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< p > "the new consumer law protects the interests of online shopping consumers and enables consumers to have more trust in online shopping. In the long run, the electricity market will continue to expand."

Gao Shenghan also pointed out that the new consumer law should make more detailed requirements for the return requirements, and the protection of sellers' rights and interests should not be ignored.

"What products should not be applied to return products should be made more precise, and consumers should also be given certain obligations, such as increasing the cost of return and avoiding the occurrence of malicious returns."

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