"Online Shopping New Consumer Law" Is About To Be Implemented Within 7 Days.

< p > online shopping is easy to impulsively, buying a bunch of unsuitable things but not going back, often wanting to chop hands. From March 15th onwards, you won't have to worry about it.

Because < < a href= > http://sjfzxm.com/news/index_x.asp > > < < /a > > stipulates that online shopping can not be returned within 7 days.

This will reduce the shopping risk of online shoppers, but the electricity providers are afraid that buyers will abuse the right to regret and increase the cost of manpower and time.

The express industry can taste the sweetness, return goods or increase 50%.

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< p > "there is no regret drug in the world", but this old saying does not work in the electricity supplier industry.

It turned out that after 3. 15 implementation of the new consumer protection law (hereinafter referred to as "new consumer law"), netizens online shopping will enjoy 7 days without reason to return.

In other words, if you feel that the shoes of < a href= "http://sjfzxm.com/news/index_x.asp" > online shopping < /a > are not fit, and the clothes are not good, they can all eat "regret medicine" and throw their worries back to the sellers, which will undoubtedly increase the cost of the electric business enterprises.

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< p > in the face of "new consumer law", < a href= "http://sjfzxm.com/news/index_x.asp" > "electricity supplier < /a >, is the cost of replacement" pressure mountain "? Will vertical electric providers suffer a devastating blow? Which industries will harvest new business opportunities because of the new regulations? Journalists will conduct in-depth investigation to reveal the new rules of online shopping return.

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< p > < strong > new regulations online shopping people: 7 days to eat "regret medicine" < /strong > /p >

< p > because of a bad down jacket, the "Carnival" of a href= "http://sjfzxm.com/news/index_x.asp" and "double 12" /a has turned into a "return robbery" of Chengdu white collar Zhang Lan.

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< p > "last year, two or two, I look at a thickened down jacket, only 300 yuan, I think it's too worthwhile."

Zhang Lan, holding a blue down jacket, told the reporter that at the time, she was not aware of her after-sale policy when she was thinking of grabing the down coat. She quickly clicked on the purchase and payment.

Zhang Lan was disappointed when he opened the courier.

"The down jacket from the seller is not only color difference but also thin and unbelievable, which is not consistent with page description."

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< p > "I sent five or six messages to the seller's customer service, asking for explanation, but never replied."

Intolerable Zhang Lan called the customer service phone, but the customer service told her that she could only apply for a refund online.

So Zhang Lan filled out the application for return.

Two days later, Zhang Lan found that the seller refused her application for return.

"The reason is that goods will not be returned for participating in the activities."

After checking the shopping instructions carefully, Zhang Lan could only admit his bad luck.

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< p > returns should be based on the business face and the right of interpretation to a href= "http://sjfzxm.com/news/index_x.asp" > online shopping platform < /a >.

Although Zhang Lanyou and consumers also have a slight complaint about this, they still have a high threshold for return, even at the expense of online shopping experience.

However, the new consumer law, which was formally implemented in March 15th this year, will ensure the rights and interests of Zhang Lan's return.

The twenty-fifth law of the new consumer law clearly stipulates that operators sell products by way of network and mail order, and consumers have the right to return the goods within seven days from the date of receipt of the goods, without giving reasons.

However, custom-made, fresh and perishable, digitized goods, newspapers and periodicals delivered and goods not returned according to the nature of commodities are not allowed to be returned within 7 days.

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< p > < strong > electricity supplier: new terms are recently or intensive online < /strong > < /p >

< p > for the new consumer law, it is undoubtedly the fastest way to have an electric business on its own platform.

Since January 1st this year, users of Jingdong can enjoy the corresponding rights and interests according to the provisions of the new consumer law, which is two and a half months ahead of the official implementation date stipulated by the state.

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< p > yesterday, Jingdong said: "the new consumer law has further refined and safeguards the rights and interests of consumers. It has a positive role in promoting the popularization of online shopping, promoting the popularization of online shopping lifestyles and the development of the electricity supplier industry.

In addition, no reason to return goods, such as household appliances, digital products, and so on, will not be sold as new products. For returned goods, Jingdong has a strict process to carry out its operation.

However, reporters on the Jingdong website saw that diamonds, gold and other luxury goods, clothing shoes and hats that had been washed, and audio-visual products that had been removed were not in the range of returns.

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< p > except for the Jingdong taking the lead in action, many electricity suppliers are studying how to modify the after-sales service terms on the basis of the new consumer law.

Yesterday, Dangdang said, "the new consumer law" has not been implemented since March, so there is no special policy now, and the return of new deal companies is under study.

Excellent purchase network also announced that it will follow up the new consumer law, and is planning to further upgrade after-sales service standards.

In addition, the electricity giant Alibaba and Tencent respectively indicated that Tmall and Yi soon had all implemented "7 days without reason to return."

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< p > according to the reporter, as the implementation time of the new consumer law is approaching, most of the revised after-sales service terms of the electronic commerce website will be concentrated in 1-2 months.

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< p > < strong > the effect of "unsuitable return" goods needs to be clear < /strong > < /p >.

< p > if there is a large number of returned commodities, it will undoubtedly increase the labor cost and time cost of the electricity supplier.

At the same time, if buyers encounter malicious returns, abuse of "regret right" will also make the electricity supplier enterprises miserable.

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< p > the owner of brewmaster net said that liquor products belong to the category of "regret right" in the "new consumer law", and if they encounter the goods being returned by consumers, they will suffer losses.

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"P" as a garment vertical electric business, yesterday, the responsible person of jumei.com revealed that they often meet the consumer after the use of cosmetics for inferior filling back, and "the right to regret" magnified the right to return the goods, businesses must consider how to protect their legitimate rights.

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< p > industry insiders say that the new consumer law does not specify the "commodity not suitable for return" according to the nature of commodities, which may lead to different understanding of the electricity supplier, and the scope of implementation will also be uneven.

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< p > < strong > new regulations accelerate the polarization of electricity providers < /strong > < /p >

< p > Li Chengdong, an e-commerce analyst, has previously said that the "hard return" reflects the impetuous style of the domestic electricity supplier's "great leap forward" style.

The major electricity suppliers are struggling to create holidays, but seldom consider the service capability after order generation, which leads to the more orders, the more goods returned, and the "malignant tumor" that surges in operating costs.

The implementation of the new consumer law will accelerate the polarization of domestic electricity providers. Jingdong, Tmall and other larger e-commerce platforms have enough space to optimize the capital advantage, but for domestic small and medium vertical electricity providers, it will undoubtedly increase their pressure to survive.

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< p > Wang Tingting, an analyst with AI consulting, also bluntly said that the implementation of the new consumer law will bring cost pressure to the logistics, payment and inventory of the electricity supplier enterprises in the short term. At the same time, it also has higher requirements for the profitability of the electricity supplier enterprises.

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< p > < strong > express insurance industry or taste sweetness < /strong > /p >

< p > "after the consumer returns more easily, the quantity of express delivery will surely increase."

Zhong Tong express Chengdu branch Ma Mingjun said that the current express delivery staff of the 10 express delivery in general only one or two pieces of return, after the implementation of the new consumer law, it is estimated that the collection of 10 express will have two to three pieces of return.

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< p > < < a href= > http://sjfzxm.com/news/index_x.asp > > courier < /a > indicates that Chengdu couriers receive a reward of 1 yuan for sending out a courier every time, but collecting express can directly calculate the Commission.

"Usually the courier can get 10% of the total price as a commission."

The journalist consulted the express delivery clerk in the name of the mail. The first express to Guangdong was 18 yuan /kg. If you want to send a coat to Guangzhou, the price will be at least 18 yuan.

The courier will earn at least twice as much money as the express delivery.

"When the return is easy, the monthly income of the courier should be increased from two hundred or three hundred to five hundred or six hundred."

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< p > "the ability to take part is the most direct reflection of the business level of the courier."

Ma Mingjun told reporters that the monthly income of a strong courier is about double that of the general courier. The monthly salary of ten thousand couriers does not depend on the delivery of goods, and there is a large number of large customer resources on hand to ensure stable income.

"Their work will be relatively easy, and a large express will send several express."

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< p > in addition, insurance companies have already smelled the business opportunities of returning products before the courier.

Huatai Insurance introduced the return insurance business in Taobao as early as 2010.

Only in 2013, double eleven day, accompanied by about 180 million express delivery, freight insurance received more than 150 million insurance orders.

PICC and China Life Insurance also hope to get a slice of the deal, and Jingdong jointly launched the "return freight insurance" to seize the market.

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