Effective Management And Communication Skills Of Executives

According to a survey, in the enterprise, employees have 16-46 minutes of communication information during their working hours every day. For grass-roots managers, 20% -50% of their working time is used for language communication with all kinds of people. If combined with various forms of written communication, such as writing reports can reach up to 64% of the working time, while the middle-level leaders spend 66% -89% time in working time for language communication. Meetings, interviews and others are all the contents of communication information. Once communication is not smooth, or communication fails, it will cause undesirable consequences. Therefore, choose a suitable one. Communication mode It is particularly important for middle level leaders. So, what are the ways of communication?

First, "straight line" communication.

The so-called "straight line" communication, popular point is to minimize the communication level, because the more people who participate in the conversation, the smaller the authenticity of their information.

It is said that a command in 1986 conveyed this order:

The battalion commander said to the officer on duty: "at about 8 tomorrow evening, we will be lucky to see Halley's comet in this area, which can be seen every 76 years." So, command all soldiers to assemble the field clothes on the playground, and I will explain to them this unusual phenomenon. Of course, if it rains, let them gather in the auditorium. I will put a movie about comets for them.

The officer on duty ordered the officer to tell the commander: "the battalion commander has orders. At 8 o'clock tomorrow evening, Halley's comet will appear over the playground. If it had rained at that time, let the soldiers go to the auditorium in field clothes and enjoy the unusual phenomenon of 76 years.

So the company commander said to the platoon leader: according to the orders of the battalion commander, the general general Halley comet will appear in the auditorium at 8 o'clock tomorrow evening. If it rains on the playground, the battalion commander will give another order, which will appear every 76 years.

When the platoon leader returned, he said to the monitor, "at 8 o'clock tomorrow evening, the battalion commander will bring the Halley comet in the auditorium. This is something that happens every 76 years. If it rains, the battalion commander will order comets to wear field clothes to the playground.

At last, the squad leader said to the soldier, "it will rain at 8 o'clock tomorrow evening. When that time, the famous 76 year old general Harley will accompany the battalion commander in the field clothes, open his" comet "brand car, and pass the playground to the auditorium.

What a ridiculous and unimaginable thing, but it really happened. Why is there such a big transmission error? Is it just caused by many people's word of mouth? From this, we can see that in order to maximize the effectiveness of communication and pass it in the most intuitive and rapid way, the middle level leaders should adopt direct communication with each other and reduce the transmission of intermediaries, so as to make communication more effective.

　 Two, a euphemistic way to make communication more smoothly.

Jack Welch, former president of GE, once said, "when I talk to employees in various meetings or meetings, I will never speak if the time is inappropriate, the atmosphere is not appropriate and the object is inappropriate. If these three conditions are available, I often start with "I feel" (say my feelings), "I hope" (to say what I want or expect), and "at the same time", which turns out to be very satisfying.

In fact, this kind of behavior can help middle level leaders to express their suggestions tactfully and impolitely, but at the same time, they can give each other a sense of satisfaction that they are respected. This behavior will also help you build good relationship between superior and subordinate. As a middle-level leader, you might as well try these skills.

　 Three, informal communication that can not be ignored.

Today's management communication is not limited to "formal communication" in offices and conference rooms. It is not limited to the "you ask me answer" type of discussion and interviews. Because these interviews are often accompanied by a "down to the top" situation, which makes employees worry about their minds, their mouth is not clear, things are not deep enough, and the problems are not clear enough, so that the communication effect is greatly reduced. The so-called "informal communication" is a kind of communication through formal rules and regulations and formal organization procedures outside all other channels. This communication enables the other party to feel the presence of leaders all the time, feeling that they are working for a very humane company, leading and caring for them and understanding them. In this way, we can communicate freely, understand each other and cooperate closely with each other so as to maximize the team role. Nowadays, more and more middle level leaders are starting to use this communication mode.

1. letter communication

Jack Welch, the former president of Ge Corp, who is known as the world's first CEO, likes to use "note communication" very much. For more than 20 years, one of the things he will do every day is to write notes to all levels of supervisors, ordinary employees, and his family members, or to seek advice on company decisions, or to ask about business progress, or to show concern. He believes that this way of communication can better shorten the distance between employees and employees, and this is also the best way for him to communicate important ideas effectively with his subordinates. As a matter of fact, employees who get a few words from him cherish this way of communication and work hard.

Not only that, Welch visits some factories and offices without notice in advance, and arranges lunch with his subordinates on a temporary basis. The staff will also find Welch's Notepad from the fax machine, with his powerful and neat typeface. In 1987, Welch delivered a speech to the employees of the company, pointing out: "we have learned the essence of communication through learning. It is not like a speech or recording conversation, nor is it a newspaper. True communication is an attitude, an environment. It is the interaction of all processes. It requires countless direct communication. It needs more listening rather than speaking. It is a continuous interaction process aimed at creating consensus. "

As a middle-level leader, you must understand that sometimes one or more random words can lead and influence people around you, and the results will even surprise you. If you want to be a good communicant, you might as well call and write notes like Welch, making yourself the first class middle class of "informal communication".

Two Network communication

Today, with the prevalence of Internet, middle level leaders must not ignore the way of network communication. QQ, e-mail, micro-blog, MSN and so on are all good choices. The advantage of using this way of communication is to make communication more harmonious and barrier free. At the same time, it can also get rid of time and space barrier and save a lot of worries and inconvenience.

In order to communicate more smoothly with the post-80s, we should first integrate ourselves into the same context with them before communicating, reconsider the content of expression, the way of communication, and use appropriate communication tools.

In Feedsky, employees rely on twit-ter for their work progress communication and other aspects. Nowadays, Twitter has become one of the main communication tools within the company. Communication between colleagues is very convenient; in Baidu, every employee's mail box has many colleagues' posts and contents. In the copy box of the mailbox, you can click on any employee and leader's mailbox. Employees who are interested and time often respond to emails, feedback back and forth, and copy the topic to more people. When a topic resonates with many people, people will get together by mail. Strangers who have been strangers will increase communication opportunities and find friends who share their interests. For technical problems, "one side is difficult, eight sides support". Collective wisdom can solve many problems quickly and promote team cooperation.

It can be seen that as today's middle level leaders, there is obviously some "OUT" in the use of meetings and other previous communication methods. Of course, each communication method has its own advantages and disadvantages. In some cases, it is necessary to adopt a certain way of communication, depending on the circumstances. Especially with Communication between post-80s generation Middle level leaders should learn to use the Internet appropriately, because this generation is more willing to accept the communication tools that accompany them to communicate and communicate with each other.