Business Guest Etiquette

　　 Etiquette reception It is the most basic and important link in business communication. Greeting in reception is especially important because it is the most important part of giving a good first impression to a guest. We should give a good first impression to each other and lay a solid foundation for further contacts.

Business reception can be generally divided into "outdoor" reception and "indoor" reception. "Outdoor" reception mainly refers to the reception not inside the company, otherwise, it means "indoor" reception.

　　 First, Business "outdoor" hospitality etiquette

1. Reception preparation

For foreign and overseas guests who come to visit, negotiate business and attend the meeting, they should first know the arrival times and flights of the other party, and arrange to meet with the guests who have the same identity and duty. If for some reason, the owner of the corresponding status can not go, the host who is going to greet him should give polite explanation to the guest.

　　 2, timely reception

When the host arrives at the station and the airport to greet guests, he should arrive in advance and wait for the guests to arrive. He must not be late to keep the guests waiting. When guests see someone coming to greet them, they will feel very happy inside. If they welcome late, they will leave a shadow in their hearts. No matter how to explain it later, they will not be able to dispel the impression of neglect of duty and untrustworthy reputation.

　　 3. Hospitality etiquette

After receiving a guest, you should first greet "all the way hard", "welcome to our beautiful city", "welcome to our company" and so on. Then introduce yourself to the other person. If you have a business card, you can send it to the other person. Pay attention to the etiquette of sending cards.

When you exchange business cards with the elders and respecting people, your hands can be handed over and your body can lean forward slightly. When you want to get your business card, you can say in your request: "if you are convenient, can you leave a card for me?"

As a business card collector, you should look at the card carefully after you have received your card. Do not put it in your pocket or look at it.

　 4. Transport arrangements

Greeting guests should prepare transportation for their guests ahead of time. Don't wait for the guests to arrive before they rush to prepare for transportation.

　　 5, schedule

The host should prepare the accommodation for the guests ahead of time, help the guests to go through all the formalities and bring the guests into the room. At the same time, they will introduce the services and facilities to the guests, hand over the activities plan and schedule to the guests, and send the prepared maps or tourist maps, historical sites and other materials to the guests.

When the guest is sent to the place of residence, the owner should not leave immediately. He should stay with the guests for a short stay, talk enthusiastically, and make the guests satisfied with the content of the conversation, such as the background materials for guests' participation in activities, local customs, natural landscapes, specialty products, prices, etc. Considering that the guest is too tired to travel all the time, the host should not stay long enough to let the guests rest early. Tell the guest about the time, place and way of the next contact when you break up.

　　 Two. Business "indoor" reception etiquette

During the "indoor" reception, we should pay attention to the following points.

1, when the person in charge is not there, tell the person in charge where he is going, and when to return to the unit. Ask the guest to leave the phone number and address, make sure that the guest comes to the unit again, or is the person in charge of our company going to the other unit.

2, when our guests arrive, our responsible person can not immediately receive interviews for various reasons. We must explain the waiting reason and waiting time to the guests. If the guests are willing to wait, they should provide drinks and magazines to the guests. If possible, they should change drinks for the guests.

3, the reception staff to guide the guests to the destination, there should be a correct guidance method and guide posture.

In the corridor guidance method: Reception personnel before the guests two or three steps, with pace, let guests walk inside.

In the way of guiding stairs: when guiding guests to go upstairs, they should be allowed to walk in front of them. The receptionist is walking behind. If they go downstairs, they should be in front of the receptionist. When the guests are coming up and down the stairs, the receptionist should pay attention to the safety of the guests.

In the elevator's guidance method: when guiding the guest to take the elevator, the receptionist first enters the elevator, and so on, when the guest closes the elevator door after entering, when the arrival arrives, the receptionist will press the "open" button to let the guest get out of the elevator first.

The guiding method in the living room: when guests enter the living room, the receptionists use their hands to instruct the guests to sit down and see the guests sit down before they can walk away. If the guest is seated by mistake, the guest should be seated in the upper seat (usually the one near the door is the lower seat).

4, sincere tea, our people used to entertain guests with tea. When serving distinguished guests, the tea set should be especially particular. There are many rules for pouring tea, and there are also many fastidious ways to deliver tea.

　　 Three. Related etiquette in reception

　　 1, riding etiquette

(1) car

The seating of a car, if the driver is driving, is the first row on the right side, the second on the left side, the second in the middle seat, the right rear side in front, and the end in the front row.

If you drive yourself by the owner, take the right side of the driver's seat as the first place, the rear row on the right side, the left side again, then the middle row as the last seat, the front row middle seat should not arrange the guest again.

When the driver and his wife are driving, the master and his wife sit in the front seat. The guests and their husband sit in the back seat. The man should serve his wife. He should open the door so that the wife can get on the train first and then get on the bus again.

If the master and his wife carry the car of their friends and their wives, they should invite their friends to sit in the front seat, the ladies in the back seat, or let the friends and the ladies sit in the front seat.

The owner himself drives a car, and only one person should sit next to his master. If you sit down with many people, the guest who takes the front seat after getting off the train should sit in the front seat. This etiquette is most careless.

Do not enter the car first, nor climb into the car. It is necessary to stand on the edge of the seat first, lower the body, let the buttocks sit on the seat, and put the legs together into the car, so that the knees must be kept in a combined position.

Jeep

Whether the driver or the driver should drive the jeep, the jeep should be right in front row, the rear row on the right side, and the left in the rear row. When you get on the train, the lower row will get on the train first and the front row respecting the rear. When you get off, the front row guests first and the back row guests get off.

3. The wagon.

In the reception of group guests, they usually use the wagon to pick up the guests. The first row of the driver's seat is the front row, and the rear row is small. The seats should be diminishing on the right side to the left side of each row.

　　 2, gift etiquette

In modern business contacts, the distance between people is gradually shortened, and the contact is more and more extensive. But how to choose suitable gifts is a puzzling question for every business person. Understanding gift giving skills can not only achieve generous and decent results, but also enhance mutual affection.

At the same time, we should also pay attention to Some taboo of giving gifts 。

Never send something that will stimulate other people's feelings.

Don't plan to change people's tastes and habits with your gifts.

Consideration must be given to the position, age and sex of the recipient.

Remember that apart from the price tag and the bag in the shop, no matter how expensive the gift itself is, it is best to wrap it in wrapping paper. Sometimes, it can show the intention of the giver better.

Consider whether recipients can use your gifts in daily life.

Business etiquette reception can promote the smooth progress of business contacts. The secret of a successful business reception is to be careful. Every receptionist should be courteous and courteous.