Industry Standards First, Home Textiles Business Providers Are Not Afraid Of New Rules

Less than p days ago, the consumer rights < a href= "http://www.91se91.com/news/index_q.asp" > protection law < /a > amendment (Draft) was first submitted for consideration. There was a "goods sold by telephones, TV networks and other remote means sold by the operator. No matter whether there is any quality defect, consumers have the right to return the goods within 7 days from the date of receipt of the goods." the release of the new draft has undoubtedly increased the restrictive provisions for online sales products.

However, for the home textile industry which is paying more attention to the e-commerce channel, the announcement of the draft amendment to the consumer rights protection law has not received the expected attention in the industry. Some home textile business operators said that the "7 day no reason return clause" has long been implemented in the industry before the proposal.

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Jia Chengwei, who is the first Internet new trend home brand, told reporters that "since we took root in e-commerce in 2011, we have provided consumers with no reason to return service for 7 days. Therefore, the new proposal has no effect on the operation of the brand". P

Other brands such as Luo Lai, mercury, Meng LAN, Fu Anna, Bo Yang and other "a href=" http://www.91se91.com/news/index_c.asp "home textile industry < /a > the first line brands give the answers are basically the same, they all said, 7 days no reason to return the terms is Tmall mall's own regulations, the brand entered the Tmall mall, has signed the clause.

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< p > and for the freight problem caused by the return, Jia Chengwei said that the return of goods caused by product quality problems was borne by the merchants. If consumers return the goods for personal reasons, the freight will be borne by the consumers.

"But in order to minimize the loss, we will buy the freight insurance for consumers. The price varies from a few cents to a few yuan. Once the return occurs, consumers will get a certain amount of cash compensation."

In the interview, the reporter also learned that in addition to providing value-added services such as freight insurance to consumers, some businesses even provided an over value service that was higher than the draft standard.

Such as the home Jia professional home textile B2C portal provides consumers with cash on delivery, 30 days free return, 24 hours customer service online and other services.

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< p > this shows that the announcement of the new proposal has little impact on some B2C websites represented by Tmall mall.

Jia Chengwei said: "the main significance of the draft is for another part of the businesses that do not support 7 days of no reason to return services, that is, C businesses, requiring them to provide the same services to B businesses, ensure the interests of consumers from the institutional perspective, and create a more fair and reasonable competition environment."

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< p > what is the practical significance for the announcement of the revised bill on consumer rights and interests protection? Liu Tuo, the brand consultant of Shanghai Jin Hui Consulting Co., Ltd., gave the answer: "there is no reason to return the goods for 7 days in the proposal. In fact, it is clearly stipulated in the" hidden rules "existing in the home textile e-commerce industry.

Now, most of the home textile business operators have already done this service. The new draft's role is to further protect the rights and interests of < a href= "http://www.91se91.com/news/index_s.asp" > consumers < /a > to prevent consumers from buying goods of poor quality.

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