Five Cases Classic Presentation Consumer Association Detailed Explanation Of "Network Related" Consumer Complaints

< p style= "text-align: center" > img border= "0" alt= "align=" center "src=" /uploadimages/201303/15/2013031514122918373.jpg "/" < < > >

< p style= "text-align: center >" online buy double "a target=" _blank "href=" http://www.91se91.com/ "> shoes" /a ", tardy, what should we do?

< p > < strong > case 1 < /strong > < /p >.

< p > < strong > an order under "double yellow egg" < /strong > /p >

< p > February this year, Ms. Xu of Zhengzhou bought a brand "a href=" http://sjfzxm.com/news/index_h.asp "bag" /a "on the Internet, and the courier informed the goods on the second day.

When she was carrying a leather bag to prepare for the internet evaluation, she found that the order information showed that her goods were being sorted out and not yet exported.

After that, her second bags arrived on schedule.

She called the website customer service and got the answer that the first delivery was counterfeit.

"Then, who betrayed my information?"

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< p > answer: < /p >

< p > Li Hansheng, director of the complaints and Legal Affairs Department of the Provincial Association for consumers' Association: personal information leakage involves the functions of the public security department. If the public security department confirms, the consumer association can intervene in the mediation.

Many customers even suspect that they are selling their own "ghost", selling a pair of yellow eggs at a time.

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< p > Zhengzhou Municipal Public Security Bureau relevant department head: this situation lacks reporting direction, and most of the personal information leakage cases are internal personnel who have direct evidence and report.

In which case is Ms. Xu's disclosure, whether the interests of businessmen and fraudsters are common or not?

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< p > director of Henan Li Tian law firm: there is a "side effect" of information leakage in online shopping, but there are still gaps in the supervision of the law.

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< p > < strong > case 2 < /strong > < /p >.

< p > < strong > want to change the goods to meet the overlord clause < /strong > /p >

Ms. P, Kaifeng, saw a "a target=" _blank "href=" http://www.91se91.com/ "clothing" /a "online shopping mall under the online shopping mall.

After the arrival of the goods, the size of the goods was found to be unsuitable. Lee asked for a change of code to be refused by the merchants. The reason was that the shop clearly indicated "please go to the counter to try on the clothes and place the order separately."

Ms. Li is puzzled: why can't we provide three packages of services since the sale relationship has been formed? < /p >

< p > answer: < /p >

< p > Li Hansheng, director of the complaints and Legal Affairs Department of the Provincial Association for consumers' Association: the three package has been regarded as the bottom line for after-sale service, but there are only regulations in the industry.

Even if the terms of the overlord are determined, businesses will emphasize the rationality of the contract law on the basis of the contract law.

Before buying online, it is better to talk about the quantity, specification, quality, price and how to return the goods with the online purchasing agency, and retain the chat record as the contract voucher.

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< p > the director of Henan Li Tian law firm: Although there is no reasonable sale in the online purchasing agency, there is still a blank of legal supervision.

Because the purchasing agent and the consumer are only principal-agent relationships in the civil sector, if the agreement is not determined, they can not be returned.

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< p > < strong > case 3 < /strong > < /p >.

< p > < strong > money paid goods did not come < /strong > /p >

In February 14th P, Mr. Du ordered a pair of shoes online in Zhengzhou.

After successful payment, Mr. Du refreshed every day, and the waybill information showed "unable to track logistics information".

"I called the courier company, customer service said the order was not issued at all."

Mr. Du asked the shop again before he was told that the shoes were out of stock and had to wait for replenishment.

As of press release, Mr. Du's shoes had not yet been received.

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< p > answer: < /p >

< p > Li Hansheng, director of the complaints and Legal Affairs Department of the Provincial Association for consumers' Association: many online stores will issue prepaid orders, and today they will make payments. The goods may arrive in two months.

For such goods that are not yet arriving, they should apply for refund directly without any logistics reminders, so as to avoid more trouble of returning goods after successful payment.

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< p > < strong > Case 4 < /strong > < /p >.

< p > < strong > cheater "catch up with tide" and use WeChat < /strong > < /p >.

< p > a large online shopping platform in China issued a consumer warning yesterday. Some cheaters used WeChat to release second-hand goods information which was short of new trend in the market, induced people to buy, and cancelled the trading orders on Taobao with the excuse of mail and so on, so that buyers could choose "instant arrival" payment, so as to defraud them.

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< p > answer: < /p >

< p > Wang Zhongsheng, director of the consumer guidance department of the Provincial Consumer Association, Taobao: Taobao shopping must be completed in Taobao system and strictly in accordance with the paction process.

In the paction process, pay attention to distinguish between payment types, Taobao pactions must also use Ali Wangwang as a chat tool, Taobao only regards Ali Wangwang chat records as credentials.

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