Taobao Shoes Are Threatened By Shoes.

When shopping online, it is unavoidable to encounter undesirable goods and return them. However, Hunan Liu Juan, a student at Xiaoxiang College of science and technology, recently bought her shoes and returned experience, but it made her "very upset." In the process of her shoes, she was not only neglected by the businessmen, but also refused to receive. In September 3rd, she received "shoes" returned by the shop refused to sign, and found that they were all scrap iron.

Online shopping shoes find color is not right

In August 22nd, Liu Juan saw a pair of yellow yellow in autumn at a shop in Taobao. Sneakers It cost 220 yuan and it was filmed immediately.

Three days later, on the 25 morning in the morning, Liu Juan received the shoes. But when she was excited to try it on, she found that there was a difference between the real thing and the shoe's online photo.

Taobao has made it clear that there is no reason to return the goods within 7 days. Liu Juan asked the store for a return request. "Boss, the running shoes are chromatic aberration. I want to return them."

The other replied: "return can be, but to pay 30 yuan postage, you have to consider clearly!"

Return business is late to address

"Well, I know, you tell me the address of the mail."

But when Liu Juan asked the businessman for the address, the other side did not respond. She urged several times, but also no fruit. Until the second day, Liu Juancai received the address of the merchant's reply.

"It seems that they are very reluctant." Liu Juan was not in the mood at that time. According to the address provided by the other party, she sent the shoes through the full peak Express (Liu Juan was in her hometown, Leiyang, Hengyang).

Liu Juan told us that she was in the courier company at the time when she watched the shoes pack tightly sealed before leaving. Three days later (29 days), Liu Juan estimated that the courier should have been served, and then inquired the parcel post online.

The shop assistant insulted the phone in the middle of the night.

"Since the returned shoes have been received, the other party should refund the money." Liu Juan immediately urged shopkeepers to refund, resulting in many times still fruitless.

Around 1:30 in the morning of August 31st, Liu Juan was suddenly awakened by the phone ringing. The telephone was a man's call, and the other side's mouth was an insulting speech. "You are insane! What rubbish is it? I have rejected it." "Did you make the wrong number?" Liu Juan, who was in a daze, thought he had made a mistake. "You are Liu Juan..." Through some information verification, Liu Juan finally recalled Taobao's shoe retirement.

"You are not sending shoes, you are a liar, send me real shoes!"

"No, I clearly sent shoes, and you signed it!"

"I received it today (30), so please confirm receipt quickly, or you can't get the money if you don't get your shoes back."

Liu Juan hung up and felt speechless.

Return is rejected, return is heap of rubbish

After dawn, Liu Juan searched the Internet to find out that the items that had been signed by the innate query had now become "not signed".

"I sent the shoes clearly, how could they become garbage?" after that, Liu Juan couldn't understand it. In the evening of September 2nd, she uploaded the reserved waybills and vouchers, and complained to Taobao.

At about half past ten in the morning of September 3rd, Liu Juan received a telephone call from the courier company, saying that there was a parcel, so she went to pick it up before the beam was surnamed friend (because she had returned to Xiangtan's school).

When Liu Juan's friend picked up the package and opened it, he was dumb.

Upload a complaint and complain about the refund of consumption.

At noon nearly twelve o'clock that day, Liu Juan found that Taobao had already refunded consumer money. When she was talking with the shop again, she still got the tough response from the other side: "I was too busy recently to have the money back to you.

Although Liu Juan finally recovered her spending by safeguarding her rights, she still did not know how the returned shoes became a pile of garbage. Is the reason why the express company "juggle"? Or the reason of the online store? Nothing is known. For Liu Juan, the "shoe back door" incident will be Online shopping Gave her the most profound lesson.