Consumers 300 Yuan To Buy Running Shoes For 40 Days, Cracking Businesses Say Improper Dress

"The business does not admit that the responsibility has come back to consumers."

Zhuhai netizens Mr. Zhou spent 299 yuan to buy a pair of Anta running.

After wearing around 1 months or so, the shoe heel cracked. The businessman said after testing, "this is caused by improper wearing of the consumer."

Is the cracking of running shoes 40 days quality or design problem?

In July 5th, Mr. Zhou bought a pair of Anta running shoes worth 299 yuan at the Huarun Anta store in new Xiangzhou, Zhuhai. After a month, the heel and web surfaces of each shoe cracked one after another.

Mr. Zhou told reporters that the shoe heel web is foam material, and the soles are hard. Many times of friction may cause heel cracking.

"Either the quality of the shoes is defective, or the design is problematic."

Business appraisal: consumers are dressed badly.

In August 15th, Mr. Zhou negotiated at Anta counter, and the other said he could send his shoes to Guangzhou for identification.

In August 28th, Mr. Zhou received a reply from the phone that it was not the quality problem of the shoes, but that the consumers were wearing improper materials to cause cracks.

"Shoes have only been bought for 40 days, and they are not worn every day.

Even wear, wear to and from work, not more than two hours a day, never strenuous exercise.

Besides, this is a pair of running shoes! "

Mr. Zhou questioned that he did not wear anything improper.

Reporter experience: consumer rights protection difficult

In response to Mr. Zhou's situation, Luo, director of the Complaints Bureau of the municipal Consumer Council, told reporters that according to the regulations on the repair and replacement of some commodities, the shoes and hats were not included in the three package catalogue of the state.

Within a certain period of time, goods can be exchanged, and the commitment of businessmen to consumers is determined.

Luo director said that in the case of Mr. Zhou, we could find third party identification structure testing, and according to the test results, the merchants should be returned.

Industry and commerce, quality inspection is hard to help.

Mr. Zhou doubts the result of the test. Every day, 3. 15 channel reporters call 12315 to complain to the industry and Commerce Department. The other side told reporters that if they think that the saying "improper wearing" is not valid, they can find the quality and Technical Supervision Bureau to conduct their own identification. If the test proves that the quality of the shoe is a problem, it can ask the merchant to replace it and bear the cost of testing; otherwise, the cost will be taken care of by the consumers themselves.

In view of this situation, the reporter found the city quality inspection institute under the Guangzhou quality and Technology Supervision Bureau as an ordinary consumer, and the relevant personnel asked reporters to complain to the Consumer Council first.

If the CC can not be coordinated, can it be tested?

The other side was hesitant and did not give a definite answer.

Consumer tips

When consumers find the quality problem of goods purchased, when they are asked to solve the problem, they are arbitrarily concluded as "artificial damage" and refuses to assume responsibility. It often happens that "artificial damage" has become a common means for some operators to shirk their responsibilities.

It considers that the product is caused by "artificial damage". It should clearly inform the operator not to deal with the goods arbitrarily, and to make the inspection of the controversial products to be clear. The two is to carefully examine the situation that the operator will leave the inspection of the problem to be strictly rejected, because the operator has no right to make a quality inspection and identification for his own goods. If the operator wants to leave the goods, he must clarify the responsibility of the commodity and make clear on the maintenance list. Three, there is a divergence of opinion on the reasons for the quality of the goods. When it is sent to the legal department for identification, it should be sent to the operator for testing to avoid any objection. Four is the identification of the commodity quality responsibility. According to the relevant laws, the inspection and identification fees should be paid by the operator first. Every day, 3. 15 channel reminds netizens to pay attention to the following points: first, ask the operator to check clearly in person.