Footwear Complaints Have Become Hot Issues &Nbsp, Nike And So On.

Spend hundreds of thousands of dollars to buy new shoes, do not wear a few days or degumming or accessories damage, find shop theory, the other side will always pull out all kinds of reasons, only willing to repair or not to change.

The day before yesterday, the reporter learned from the 12315 command and complaint center of the city commerce and Industry Bureau that as of July 20th, the center received 2907 complaints about footwear consultation this year.

Among them, there are many brand shoes, including

However, due to the lag of the "Three Guarantees" of the old footwear, the new regulations have not yet been promulgated, and such disputes are difficult to solve.

Shoes can not be exchanged for "openings" and drills.

In June 11th, Ms. Cai bought a pair of women's shoes at a shopping mall in Jianghan District, worth 389 yuan.

After less than 2 hours, she found that the drill on the vamp dropped down.

She found a merchant to ask for a return, but the other side said that the drill was an ornament, not a category of quality problems, and could only be repaired and not returned.

In early July, Ms. yuan bought a pair of Daphne shoes at a shopping mall in Optics Valley, and spent more than 300 yuan.

The shoes are not worn for long, the shoelace is broken, and the soles are degumming in large area.

Ms. yuan took the shoes to the shop theory, and the clerk explained that the shoes were made of environmentally-friendly glue. Once the water was stained, it was easy to fall off. It was suggested that when she went out, she had better wrap up napkins or towels, and shoes dry with water.

Businesses say they use "national standards".

In recent days, a number of shoe management spots have been visited by journalists, and the "Three Guarantees" terms promised by shoemaker are different, but we all say that they are operated according to the "national standard".

In a shopping mall in Lake Ling, the shop assistants, such as "Royal sister", "focus girl" and "Disheng Lu", have promised that the new shoes will be damaged within a week if they are not worn or worn. They are responsible for the refund of the new shoes and are responsible for the replacement within two months.

But "how to call the damage is not big", the clerk did not specify.

The "Casper" counters said that the brand shoes should be repaired within three months and replaced within two months. Because the quality of their shoes is good, there will be no big quality problems during the warranty period, so they will not return.

These tellers said that these "three packages" were based on "national uniform standards".

For what businessmen call the "national unified standard", a staff member of the "12315" complaint center does not agree with that: the basis for the mediation of footwear disputes is mainly the "three package" requirement of footwear, while the "three package" of footwear is not provided by the state, and is the local "three package" requirement promulgated by various localities.

Yesterday, the "12315" complaints center staff told reporters that shoes are consumables in daily consumer goods, and the volume of complaints is in the daily department stores.

Consumers mainly reflect the quality problems of shoes, parts damaged or shedding and uncomfortable wearing.

At present, our city still uses the Provisional Regulations on the "Three Guarantees" of footwear commodities in Wuhan issued in 1995, which has been 16 years to this year.

Compared with the development of footwear industry, the old "three package" approach is lagging behind.

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For example, the women's shoes now look for good looks and will adorn many decorations, but the old "Three Guarantees" regulations do not involve them at all.

There are many problems in the old three package regulations.

For example, the old "three package" is very strict on the demand for consumers to return products. It stipulates that the goods will break off from the sale within 7 days, and can not be returned. It can only be replaced free of charge.

Only when the same type of shoes is allowed, will the goods be allowed to be returned; when the goods are returned, consumers will pay the depreciation charge.

In addition, leather shoes in March, non natural leather shoes found in a month, broken, heel, off-line, degumming and other quality problems, all repairable, are free of repair.

That is to say, even if thousands of dollars of leather shoes are broken down with such serious quality problems, they can not be returned or replaced if they can be repaired.

The staff member said that the "Three Guarantees" lag behind is an important reason for disputes to be conciliation.

And before that, the new Wuhan footwear "three package" approach has not been introduced.

Reporters learned that in March last year, a number of media reports said, Wuhan Consumers Association has drawn up a new footwear "Three Guarantees" provisions of the first draft, the new regulation is expected to be introduced in the month.

However, up to now, there is no news about the new regulation.

On the morning of 20, the reporter interviewed Qian Zhonghe, Secretary General of Wuhan Consumer Association.

Secretary general told reporters that the new footwear three package regulations, he is not clear, and the first draft of the three package should not be drawn up by the Consumer Association, "we can only play a catalytic role, the three package shall be formulated by the quality supervision, industry and Commerce Bureau and other relevant law enforcement departments."

The Secretary General told the reporters that the consumer association is ready to start the concept of "big three bags". "The three package catalogue will be expanded to electronic, commercial retail, automotive and other fields."

Wuhan product quality supervision and inspection leather station responsible person said that last year, the station had submitted a draft on the new footwear "three package" regulations, and then pferred to the business sector.

The relevant person in charge of the Consumer Protection Office of the Municipal Bureau of industry and Commerce believes that the "Three Guarantees" requirement is not worked out unilaterally by the industry and Commerce Department.