Sales Terminal Praises Customer Skills

The most gorgeous language in the world is praise for others. Moderate praise can not only shorten the distance between people, but also open up a person's heart.

Although the world is full of pretentious flattery and flashy reputation.

Of course, praise is an art. Praise is not only "over" and "not enough", but also the right object of praise. Different customers need different compliments.

The correct selection of compliments and the appropriate degree of praise are the important yardsticks for the praise of customers.

According to our summary, we should follow the following:

First, look for a point that customers can praise. Praise customers need reason. We can not create a point to praise a customer. This point must be the point we can praise. We must have a good reason to praise your customers.

This kind of praise can be more acceptable to customers. This kind of praising customer can feel your sincerity from the bottom of your heart. Even if this is a beautiful lie, customers are also very fond of it.

Two, this is a customer's own advantage: we have to discover that customers have some strengths and strengths, which are highly praised by us. Customers can look for them from many aspects, such as customer's career, customers' appearance, customer's behavior, customer's language, customers' family and so on. Praise is the advantage of customers. Only by praising the advantages can customers feel that you are praising him. If you do not read the praises of the customer's shortcomings, then your compliments can only be counterproductive.

Three, the point of praise is a fact for customers: if the merits of customers are an indisputable fact, the praise and statement of facts are the basic judgments of our team. It will make customers feel that your compliments are not excessive. This kind of praise is easier for customers to accept.

Four, use your own language to express: praise for customers is very natural expression through our own language, in a natural way, if you can use very gorgeous words to illustrate a life and work often encountered in things, then we will think you are a too artificial person, customer trust in your words will be some discount.

So it's a good way to express your compliments in a natural way.

Five, in the right time to express sincerely: praise for customers should be said at the right time, this time will appear your hymn is very natural, at the same time, the praise of customers can be appropriate to add some ridicule sauce, so that it is easier to adjust the atmosphere, so that customers feel very comfortable in the heart.

Case: once, a customer stayed in front of a brick for a long time. The guide went over to the customer and said, "you have a good eye. This tile is our company's flagship product, and it is also the sales champion last month."

The customer asked, "how much is a piece of money?"

Shopping guide said: "the price of this tile is 150 yuan."

The customer said, "it's a little expensive. Can it be cheaper?"

Shopping guide said: "which district is your home in?"

The customer said, "in the eastern oasis."

Shopping guide said: "the eastern oasis should be a very good property in the city. I heard that the greening of the residential area is very beautiful, and the interior pattern is very good, and the traffic is also very convenient.

If I buy such a good place, I don't think I should care about more money.

However, we are making a promotional campaign to the East oasis and Venice city in the near future. This time, we can really give you a discount on group purchase price.

"The customer said excitedly," but I haven't got the key yet.

What if there is no specific area? "

The shopping guide said, "if you pick up the goods now, you can't get the discount. We can enjoy more than 20 households according to the regulations. Today, you can add up to 16 households and 4 households.

However, you can pay the deposit first, and I will buy it for you. When you get out of the area, tell me the specific area and quantity. "

In this way, the customer paid the deposit ahead of time. After two weeks, the order is settled.

This case is very brief, but there are many shining places for us to ponder.

The most important thing is that our guide is good at praising.

"You have a very good view. This brick is our company's flagship product, and also the sales champion this month."

I don't think this is true. Maybe this product is the worst product of the month.

But one thing, customers like it, that's the truth.

Since customers like it, why can't we provide some evidence for customers' preferences to make customers like it better?

Everyone needs to agree that customers need more.

"Sales champion of this month" and "our company's flagship product" are the best and most powerful identification for customers.

Look at the latter part: "the eastern oasis is a very good property in the city. I heard that the greening of the district is very beautiful, and the interior pattern is very good, and the traffic is also very convenient."

If you are, I believe you will say so, but have you ever thought of saying it?

Is it just saying, "our district is promoting sales."

This can only make customers feel that you are hypocritical.

However, this shopping guide is handled in this way: first, praising the customers to buy the residential district is very beautiful (actually exaggerating the customer's choice), then telling the customer not to save money, let the customer feel that living in such a good community and then talking about the price a little ashamed, then tell the customer that we are doing the promotion.

"Even if you don't talk, we can give you a discount."

This is equivalent to giving customers additional surprises.

If you are a customer, how do you feel?

According to this shopping guide's conversation skill, we analyze, even if the customer can decide the product at that time, this group purchase price can also come out.

However, the shopping guide did not do that at once, but deliberately let the customer get this discount with a little "hard won" feeling. Only hard won things can make people feel very cherished, which is a psychological feeling of exceeding value.

We all know that our purpose of praising our customers is to sign contracts, so we must be sincere in praising our customers.

The customer's sincere compliments will not be rejected.

When praising our customers, we can adopt such a skill: "age is young, price should be improved".

When you are serving a customer, people like to be said to be young. So when a customer lets you judge his age, you should try to judge the direction of his age as small as possible. When a customer asks you to judge the price of an object, you should judge the price as high as possible.

This is more in line with people's psychology.

I am very young, I am very strong.