In The Workplace: Learn To Say "No" Beautifully.

Liu Yu, the director of the finance department who has a warm nature, has made three reports to the little fish. Every time the little fish is very good, they say, "OK, OK, I'll hand them in right away."

But the deadline set by the company has exceeded two days.

Liu Ye had no choice but to run to Xiao Yu's colleague Xiao Zhao, who asked for help: "Xiao Zhao, can you help her fill out the report of the little fish?

Anyway, you are familiar with this report and fill it out very quickly. "

Xiao Zhao, who did not like to fill in the forms, refused to say "you still need to fill in the fish yourself."

At this point, Liu Wu finally put up a volcanic eruption, and shouted at the office in front of all the colleagues. "How did your department do this? A report has been urging for more than 10 days. Do I still have to work?

Are you willing to lose your wages? "

Xiao Zhao was also full of grievances and anger at the moment: "what fire did you make for me?"

Beautiful return to victory

In fact, Xiao Zhao did a bit of an injustice in the story before, and it had nothing to do with her, but in the end she became a scapegoat.

"If you don't worry, Liu Jiejie," she said pleasantly, "time is long enough!"

In fact, she did not have to worry about it, she could make her mood a little more gentle. Then she looked up for the little fish.

If the financial manager still insists on helping her, she can smile and say, "I really want to help you, but I have a lot of things to do here, and I have been urged several times in the morning. I am very old now. I am sorry."

I believe the treasurer will not be difficult for her, nor will it erupt on the spot.

But because Xiao Zhao did not grasp the skills of passing the ball, he used the double cold violence of expression and language to make himself trapped in a passive predicament.

Recognize each other's feelings and express their understanding.

Resonance can always bring people closer to each other and restore the negative side.

Let's put things down and listen carefully.

No matter how busy you are, please listen attentively to each other's aspirations, and do not appear to be absent minded. Otherwise, you will only make the other person more angry.

We should not only hear what the other person is talking about, but also listen to the feelings of the other person.

Let's say something of understanding.

At this point, we should have a good idea of whether we should take over.

But there is no need to rush to declare.

On the one hand, do not act so as to avoid hurting the self-esteem of the "helpers", especially by the request from the third party, but also as much as possible. After all, the parties themselves do not feel that they need help.

On the other hand, it focuses on alleviating the emotions of the callers, giving her a cool time to regained reason, avoiding direct conflicts or emotional outbursts.

Even if you finally help, don't let the caller feel that you are "too easy to fix" and find that you can use your "good words" later.