Beijing Announces Complaints Hotspots &Nbsp; Clothing Shoes And Hats On The List

The number of complaints about online group buying service quality has increased sharply, and the number of online shopping complaints has increased significantly. The ten complaints hotspots of last year were announced by the Municipal Industrial and commercial bureau yesterday, with 3 complaints related to the Internet.

According to statistics, last March 1st to February 28th this year, the "12315" of the Municipal Industrial and commercial bureau and the 96315 hotline of the municipal Consumers Association "96315" received 23 thousand and 700 complaints from consumers, which declined slightly.

Complaints about goods and services account for about half of the total. The proportion of service complaints has increased year by year, mainly in the Internet, residential services, sales, intermediary consultancy and repair.

"Ten complaints hotspots"

1. online shopping complaints increased significantly.

In the light of

2. the complaints about online group buying have increased rapidly since last half of last year, a total of 145.

The main problem is that merchants delay mail delivery.

3. broadband network access services complained of a new high, a total of 523.

The main problem is slow maintenance of network failure, unstable network speed, and inconsistency between commitment bandwidth and reality.

4. the number of complaints about household electronic and electrical appliances is decreasing year by year, but the total number is still at the top of the list.

Among them, mobile phone complaints are the most prominent, including poor quality, poor repair ability and long maintenance cycle.

5. daily commodities complain about second complaints, and the quality of clothing, shoes and caps is outstanding.

Businesses must undergo quality inspection before they can be returned to repair, thus becoming the bottleneck for such disputes resolution.

6. car complaints rose rapidly, non-standard business practices can not be ignored.

Such complaints increased by 29% over the same period last year. In addition to the quality and after-sales service problems, businesses such as fraudulent advertising prices became the focus of complaints. At the end of last year, they were affected by policies.

7. prepaid consumption complaints continue to rise, becoming the most serious consumer complaints.

Complaints volume grew by nearly 40% over the same period, and poor service quality and lack of integrity were common problems.

Such complaints are mainly concentrated in fitness, beauty, education and training, car wash, water delivery, massage, catering, leather shoes maintenance and other service areas.

City industry and Commerce Bureau responsible person, will focus on monitoring some industries, and will launch a prepaid contract model text, to protect the interests of consumers.

8. the intermediary service needs to be standardized, and the problem of the deposit is difficult to return.

Such complaints are concentrated in housing intermediary services, accounting for 90% of such complaints.

9., food complaints are on the rise. Summer drinks are hard to complain.

10. the level of education and training services is uneven, and the problem of poor performance and poor teaching quality is highlighted.