10 Tips To Enhance Telephone Sales Ability

First, preview

Sales, like anything else, require discipline.

Sales can always be postponed. You are always waiting for a better day.

In fact, there will never be the best time to sell.

The sales team should regularly preview the scene of telephone communication, including preview, answering various questions that customers may mention, and most importantly, highlight the competitiveness of selling points and products, and the value of typical users.

Two, choose a management tool to assist customer management, opportunity management and personnel management.

Often the salesperson has a book or a EXCEL file, which is his client list, but it is not very efficient for screening customers or finding his key customers quickly. Using a set of online customer management software can help you manage the customer's contact history, including schedule, quotations, contracts and so on.

Because online customer management software is cheap, and no matter when you go to work, travel, or at home, you can log on as long as you can surf the Internet without worrying about virus and other data loss.

It can record sales opportunities, and automatically summarize each person's telephone sales daily.

Three, prepare a list before calling.

If you don't prepare the list beforehand, most of your sales time will have to find the name you need.

You will be busy all the time, always feel very hard at work, but do not make a few phone calls.

Therefore, you should always prepare a list of personnel that can be used for one month at hand.

The daily list of customers may also need to have some commonalities to see if it is an industry, to see if it is a consumption level. In short, preparing your list in advance is of great benefit, and the efficiency of using management software to collate is even higher.

Four, call as many as possible.

Never forget to spend time accurately defining your target market before looking for customers.

In this way, people who communicate with each other on the phone will be the most likely to be your customers in the market.

If you call a person who is most likely to become a client, then you are in touch with prospective customers who are most likely to buy your products or services in large quantities.

Call as many as possible in this hour.

Because every call is of high quality, it is better to fight more than to play less.

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Five, the phone should be brief.

The goal of making a phone call for a sales call is to get an appointment.

You can't sell a complex product or service on the phone, and you certainly don't want to haggle over the phone.

Telephone sales should last for about 3 minutes, and you should focus on introducing yourself, your product, and understanding the needs of the other side, so that you can give a good reason to let the other person spend his precious time talking with you.

The most important thing is not to forget to meet each other, or to make a phone call next time.

Six, focus on work and keep accumulating.

Do not answer the phone or receive guests during the sales hours.

Make full use of marketing experience curve.

Just like any repetitive work, the more times you repeat the work in adjacent time pieces, the better you will become.

Promotion is no exception.

Your second phone will be better than the first one, and the third will be better than the second one.

In sports, we call it "the best way to get in".

You will find that your sales skills do not actually improve with the increase in sales time.

Seven, avoid telephone rush hour for sale.

In general, people call sales calls between 9 a.m. and 5 p.m.

So you can make an hour of sales every day at this time.

Take a look at what products you sell. If this traditional sales session does not work for you, you should change the sales time to non call peak hours or increase sales hours during off peak hours.

You'd better arrange for sales between 8:00-9:00 a.m. and 12:00-13:00 noon and 17:00-18:30.

Eight. Change the time of call.

We all have a habitual behavior, and so do your customers.

It is very likely that you will attend the meeting every Monday at 10 o'clock. If you can not get them through at this time, you should learn from them and give him a call at other times of the day or on other days.

You will get unexpected results.

Nine, anticipate the outcome before starting.

This recommendation is very effective in finding customers and business development.

Your goal is to get a chance to meet, so your wording on the phone should be designed around this goal.

Ten, do not stop.

Perseverance is an important factor in sales success.

Most of the sales were done after fifth telephone conversations.

However, most salesmen stopped after the first call.