Office Knowledge: Language Etiquette

Welcome language:

Welcome expressions. The most commonly used expressions of welcome are: "Welcome!", "Welcome!", "welcome to you!", "nice to see you!", "waiting for your presence!" and so on.

But when the guest comes again, he can add the honorific title of the other person before the welcome phrase, such as "Sir, it's nice to see you again!" and "welcome you to come again!" and so on, so as to show that we respect each other and make the other party feel valued.

The most commonly used expressions of farewell are mainly "good-bye", "slow walk", "good luck", "welcome to come again", "a safe journey" and so on.

It should be noted that the guest who sent off the plane said "good luck".

Please use the phrase:

Usually refers to the special term that should be used as usual when asking for help or entrusting someone else to do so.

In any job position, any service person is unavoidable.

When asking a specific request or request to a guest, add a word "please".

Thanks for the general "thank you", "thank you for your help" and so on.

Several cases of acknowledgement: one is to get help from others; two is to gain support from others; three is to win others' understanding; four is to feel good intentions; five is to decline others politely; six is to be praised by others.

Response terms:

Commonly used answer words are: "yes", "good", "glad to be able to serve you", "OK, I understand what you mean", "I will try to comply with your request" and so on.

What is important is that it is generally not allowed to say "no" to guests, but it is not allowed to ignore them.

Excuse me:

It is also an art to reject others.

Sometimes we also need to reject others in our work. At this time, we must have a good language, friendly attitude, and not be able to speak frankly, "do not know", "fail to do", "do not return to me", "ask others to go" and so on.

Words of apology:

Commonly used expressions of apology include: "sorry", "sorry", "excuse me" and so on.

Service taboo:

In service, we must put an end to the following four kinds of service taboos:

Disrespectful words such as "disabled", "blind" and "deaf" should not be used when facing disabled persons.

It should not be blunt to say "fat" to the fat person and the "short" of a short person.

The language of unfriendliness is not friendly or even hostile.

The language of impatience is to show its due enthusiasm and patience in service work. We must strive to do it: answer every question and answer, and do it with all our heart.

If you use impatience, whatever your original intention is, it is a foul.

You are welcome to say "do not disturb" or "break up, you have to pay" when you are discouraging service objects.