How Can Online Stores Win Buyers' Praise?
Avoid questioning
Sellers in the conversation with buyers, speaking skills, communication and art; good eloquence can help you business prosperous, benign communication can also make buyers come again. If you do not know what you want to avoid, you will fail. If you do not know what you want, you will stagnate, so the seller should understand the following "ten taboo" in the conversation, so that business will become better and better, and repeat customers will become more and more.
Avoid arguing
When sellers communicate with buyers, they mainly sell products, not to participate in debates. They must know that arguing with buyers can not solve any problems, but will only cause customers' disgust.
Sellers should first understand that buyers have different views and opinions on goods, allow people to speak and express different opinions; if you deliberately engage in heated debates with buyers, even if you gain the upper hand and win the victory, customers will be dumb, naked, blush, and ashamed. You are happy and happy, but what do you get? It is a loss of buyers and a loss of business.
Don't forget your career and your identity. Taboo argument.
Avoid questioning
When the seller communicates with the buyer, he should understand and respect the needs and opinions of the buyer. He must know that people have their own needs. He buys the merchandise, indicating that he needs the goods and approval. He does not buy, indicating that he has reasons, and must not approach the buyer by questioning. For example,
1. why don't you buy this YY?
2. why do you not color this?
3. why do you say my credit is hype?
4. what reason do you have to say that the quality of my YY is not good?
And so on and so on, using questions or interrogation tone to talk with buyers.
Remember! If you want to win the favor and appreciation of buyers, taboo.
- Related reading
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