A Foreign Trade Treasure That Comes From A Customer.

A client has been working together for a long time. About 3 or 4 years, it's not a big customer. The order at most is only 4. It is still under my coercion. This person is not very easy to get along with and a little picky, but it is a little good. He is still relatively stable. If he makes a chart of the orders in the past four years, his order curve is growing slowly. Generally speaking, it is not bad.

Last week, my Danish client's engineer came to visit him, in addition to showing him the new equipment and new technology, and meeting with him one by one to solve the rectification suggestions he put forward. In a word, I was busy turning over. In those days, I spent every day with him in the factory, and people could not get to the office, everyday mail, telephone or whatever, they were all handled by my assistant.

It is said that the customer who has just worked for 4 years has just taken a group of goods. His payment methods have always been 50%T/T, 50%against B /L fax copy, all of them are old customers, and they have been working so closely, and each device has a password lock, so I have never been worried about the balance.

The customer's cargo was shipped from Shanghai in April 28th, almost 31 days' sailing date, but because there was a 51 in the middle, the goods actually departing from Shanghai in May 6th.

5 in the middle of the month, the customer's bill of lading arrived. I sent him a copy of the bill of lading to him, implying that he would pay. In the mail, I just wrote to see the bill of lading, and said nothing else. The customer was also aware of it. He sent it back to me, saying that his client would pay him this week. When he received the payment from the customer, he would pay me next week. At the end of the mail, he also said, "don't forget to give him the password and send the bill of lading."

If I return this email, I may have finished three sentences. The first sentence is "thank you for your cooperation", the second sentence is "don" t worry about your password password, "third".

This email came to my mailbox, and I worked with the engineers of the Danish customers in the factory. My assistant had just been in touch with foreign trade for a long time and was not experienced enough. When she asked me how to answer the password, I told her that she could not give the password to the customer, because the customer had not paid the balance, and at least he had to see his swift.

My assistant is really cute. She really wrote my original words and told the client that we could not give you the password. When your balance swift came, we would give you the password and so on.

It can be imagined that this customer will be angry after receiving such an email. It is simply a storm. Oh, he came to an email with a long mind. Why did the mail tell us why he did not believe him so much, and he owed us all the money he had worked for so many years?

This email obviously frightened my little assistant, and told me in a terrified manner that she made a mistake and offended the client. I was also very busy in those days. I told my assistant that I would write an email to my client in my tone, explaining the situation. After I finished writing it, I sent it to my mailbox, first I saw it again, and my assistant was also sent to me.

Yesterday, when the client wrote an email, he was unhappy to ask me why I didn't send him an email, and then I said something else about 7788.

I took the time to deal with other things first, then I wanted to be honest and write him an email.

My email is also very simple, playing a little trick for him, I extract the mail below, and share with you:

Dear XX

Good morning from China! Have a nice day.

This is from Echo. It 's a long time that I I' ","

Because I have business trip and outside office for a long long, "", "

Today, I have read carefully for all mails during my trip, during, my, carefully, for, for, all, etc.

About password, I will send E-mail to you to inform you you, and it is in the following three aspects.

About shipping paper, I have contact with our trading company, they, trading,

Customers will return mail soon.

Dear Echo,

Thanks to God you are back.

OK I understand and I am not angry with A.I hope A.I

Doing better.

Please tell me the DHL number when you have it, to, it

Will be here. The attached file is SWIFT of balance please please

It seems that a great thing has been resolved so quietly that I have come to the following conclusions:

1, for foreign trade, experience is very important, it depends on the accumulation bit by bit.

2, to do foreign trade, the necessary skills are also very important. How to speak, if handling things, will give customers a very different feeling.

3, when the crisis comes, do not mess up. Especially when it comes to such problems as the balance, we must calm down and calm down and find out the crux of the problem.

4, again, as a new trade person, how to quickly implement the instructions of the director is a knowledge. Don't pretend to be ignorant.